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Problems accessing legacy pipex email account

robink
Participant
Message 6 of 6

I have a legacy Pipex email account with the suffix @dsl.pipex.com. It is attached to my broadband only TalkTalk account (it appears in My Account->My Services->Manage TalkTalk Mail as one of the mailboxes associated with the account).

However I cannot login to the email account. When I go to https://apps.talktalk.co.uk/appsuite/ and enter the email address, it redirects to TalkTalk business at https://netmail.pipex.net/index-ttb.php but when I enter the correct details, the login fails.

I have read somewhere that, with the new TalkTalk mail platform, legacy accounts need to be manually transitioned over to the new system. Can this be done or some other way be found so I can access this email account?

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5 REPLIES 5

Message 1 of 6

Thanks I've replied. I've raised the fault ticket for you. You should get a call from Harry later today with your new password. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 6

Thanks for confirming - I've just supplied the details you require in a PM.

Message 3 of 6

It is indeed. Please let me know how you get on. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 4 of 6

Many thanks @Ady-TalkTalk - I'll try a password reset if you think that will help & will give you the information shortly in response to your personal message.

 

Before I do that is https://netmail.pipex.net the correct way to access a legacy dsl.pipex.com address?

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Ady-TalkTalk
Support Team
Message 5 of 6

Hi robink, your mail account will be migrated in due course. Meanwhile if you need a password reset I can do that for you. I've sent you a personal message to obtain the necessary information. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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