on 18-04-2018 04:13 PM
May I please ask Talktalk to put right the poor performance that is evident most of the time when receiving emails (many others seem to have had the same trouble for quite a while)? Sending is fine, and messages go off straightaway, but receiving is definitely not fine. My system regularly fails to get a response from your server and simply hangs for long periods, regardless of which machine I am using. Not a problem at my end I am sure - my internet connection works perfectly well; I have used the 'repair' function in Outlook 2013 many times, whereupon it reports that all is well, except that the problem persists. This situation is not what we are paying for, and I look forward to a response from one of your advisers. By the way, I use the POP method for e-mail.
Mr S. Squires.
on 16-05-2018 12:51 PM
I'm sorry you've not heard anything. I've sent a chaser for you. I'll post back if I hear before you.
on 16-05-2018 10:59 AM
It is now 3 weeks since I made my complaint. The problem remains as before, and I have had no text messages about progress, contrary to what I was assured would happen. Please tell me what is being/has been done to improve the situation, if indeed anything is/has. Thank you.
on 24-04-2018 01:50 PM
Squires I've raised the fault ticket for you. You should get updates by text message. Please let us know how you get on.
on 24-04-2018 12:57 PM
Well, here for what it's worth is an image of Mailwasher failing to get a response from your server at about 11 a.m. today. Needless to say, my username and password were correct, and about an hour later it did receive emails quite happily. I see that WizzKid has complained of the same problem over a few months. Over to you I think to have things investigated properly at your end.
on 24-04-2018 12:31 PM
on 24-04-2018 08:26 AM
Hi Skynet_TX, as I've mentioned before if you're having problems I'm more than happy to raise a fault ticket for you. All you've got to do is update your profile with the necessary details and provide as much detail as possible about the fault and provide individual instances so that the team can isolate the logs for those instances and if you can provide screenshots all the better.
on 23-04-2018 05:22 PM
on 23-04-2018 11:56 AM
Are you not able to provide any screenshots? I need to give the team something to work with.
on 23-04-2018 10:12 AM
Sorry to be a pain, but I do need a mobile number and ideally some screenshots of the problem as it presents for you.
on 22-04-2018 04:27 PM
Thank you for replying. I have added name and phone no. to my profile, which you say is all you need. I can say that the problem is persistent much of the time, with no obvious pattern that would help to identify it. Nor would screenshots of Outlook saying '6 out of 7 tasks completed' and not getting any further. Do please raise a 'fault ticket' for me. I cannot understand how email is not a paid-for service! I pay Talktalk a monthly fee for connection, and email is included; therefore I am paying for it.
on 19-04-2018 07:31 AM
Hi Squires, our email product is not a paid for service and that is part of the problem. That said I'll gladly raise a fault ticket for you. I need you to provide any screenshots you can with the errors showing, details of a specific instance when it happens i.e. time etc. Please update your profile to include your landline and mobile number if you've got an active account that will be all I need if you don't then I'll also need you to add the following in the private notes section of your profile:
I can help you get the password reset. I need you to add ALL of the following to the private note section of your community profile:
Email address affected.
Date of Birth.
Mobile contact number.
Phone number linked to email address
Full postal address email is linked to.
Once you've added that post back to let me know and I'll raise a fault ticket to get this sorted for you.