Problems using Plusnet for sending Lineone emails

[JohnForr]

Hello,

I recently moved house and am now having trouble sending email through relay.plus.net from Mail on a Mac. I've had a lineone account for years, but unfortunately Talk Talk couldn't supply broadband where I have moved to.

SPF have given me the follwing information to rectify the problem:

Here's what you can do: Contact the lineone.net postmaster and tell them that they need to change lineone.net's SPF record so that it authorizes avasout07.plus.net. For example, they could change the record to something like

v=spf1 mx ip4:62.24.135.128/26 ip4:62.24.229.0/26 ip4:62.24.135.64/26 ip4:78.144.6.128/26 a:avasout07.plus.net -all

If you refer your postmaster to this web page, they should be able to solve the problem.

http://www.openspf.org/Why?scope=mfrom;identity=seaview@lineone.net;ip=84.93.230.235

Is it possible to resolve this issue, please? Anyone at Talk Talk?

Many thanks.

[Ady-TalkTalk]

That's great. Thanks for posting back to let us know it's sorted. 

[JohnForr]

Hello,

Thank you both for the help.

I now seem to have it working in Mac Mail. As far as I can see the emails aren't being flagged as spam now.

It was a struggle to get Mail to accept the new settings, it kept defaulting to the Plusnet settings, in the end I had to create a new account and it worked.

Next I'll try the Gmail app settings - if that works too then we're in business.

I'll let you know...

[Chris-TalkTalk]

Hi John,

How are you getting on, has Gondola's advice helped?

Chris

[Gondola]

Hi John

Apple support have a useful description of email settings. They say, most of the time Mail sets itself up correctly.  But don't rely on that to be the case as many times it does not and requires manual intervention.

For Mail on a MAC here are the relevant Lineone IMAP email settings you need:

Account Type	IMAP
Your name	John Forr
Email address	username@lineone.net
Password	Email Password
Remember Password	Yes
Incoming Server Name	imap.tiscali.co.uk
Incoming Port	993
Connection Security	SSL
Authentication method	Normal password
Outgoing SMTP server	smtp.tiscali.co.uk
Outgoing Port	587
Connection Security	STARTTLS or SSL
Authentication method	Normal password
Outgoing Authentication	Yes

When you've put in the Account settings just close the Mail app and reopen it and recheck to make sure the settings have not been automatically changed.

[JohnForr]

Hello,

I'm using Mail on an iMac.

Thanks for your help!

John

[Gondola]

Hi John

No, don't send lineone emails as an alias in gMail as that's not going to get proper authentication.

If you wish to use the gMail app then add your lineone email account to that using the secure tiscali IMAP settings in the TalkTalk article.  That will work perfectly.

Are you using Windows Mail or another Mail app?

In Windows Mail

• Settings
• Manage Accounts - select the lineone account
• Change Mailbox Sync Settings
• Advanced Mailbox Sync Settings and scroll down

•  Setup as shown
• Tap Done

[JohnForr]

Hi there,

Thanks very much for your help.

Those settings didn't make a lot of sense to what I see in Mail, but I will try again when I have more time.

In the meantime, I sent an email from my Lineone account as an alias within Gmail, so the Plusnet servers are not involved.

The emails are still marked as spam - the message reads:
'Why is this message in Spam? It's from an address in the lineone.net domain but has failed Lineone.net's required tests for authentication'

So it seems to be a problem with the address itself. Big problem as no-one receives emails I send!
Any ideas?
Cheers! 

[Ady-TalkTalk]

Hi JohnForr, I see Gondola has provided the right advice. Please let us know how you get on. 

[Gondola · Accepted solution]

Hi @JohnForr

The answer is easy. Don't send your lineone email through the Plusnet SMTP relay server just use fully authenticated secure sending via the lineone / tiscali SMTP server.

The Lineone email settings you need are:

Account Type	IMAP
Login / Username	username@lineone.net
Password	Yes
Incoming mail server	imap.tiscali.co.uk
Incoming Port	993
Incoming Security	SSL
Outgoing mail server	smtp.tiscali.co.uk
Outgoing Port	587
Outgoing Security	SSL
Outgoing Authentication	Yes

Ensure you're using plain password authentication. 

Any problems setting up the Mail app, let me know of the error message and take and post some screenshots of the outgoing server setup using the photos icon above this Reply area.