29-10-2020 07:03 PM - edited 29-10-2020 07:03 PM
I really am at a loss with this problem and would appreciate any help.
I use Outlook to manage my Talk Talk e-mail, and have configured it using the IMAP/SMTP settings as recommended by Talk Talk, namely:
Incoming Mail Server: imap.talktalk.net
Encryption Method: SSL/TLS
The SPA box is not ticked
Outgoing Mail Server: smtp.talktalk.net
Encryption Method: STARTTLS
The SPA box is not ticked
My outgoing (SMTP) server requires authetication is ticked
Use same settings as my incoming mail server button is selected
The problem I have is that any subfolders I delete from Outlook immediately reappear in their original location. I have contacted Microsoft and they believe the problem lies with the Talk Talk settings.
Can anyone help?
on 02-11-2020 12:33 PM
on 02-11-2020 12:04 PM
Thank you Ady & Gondola.
I have added my Talk Talk mail to Windows Mail and all appears fine there too, so I agree that the issue is with Outlook. I never doubted it, but I thought the settings supplied by Talk Talk may have been wrong or needed tweaking as I have other accounts in Outlook with no issues at all. I have informed Microsoft of the advice supplied on this thread.
on 02-11-2020 11:35 AM
Hi Nick2D, please let us know how you geto n following Gondolas advice. Unfortunately, Outlook is far from perfect and does from time to time corrupt. When I was in IT in industry often the fix was to remove and reinstall the Outlook client or repair it.
on 31-10-2020 12:25 PM
TalkTalk Mail supports read receipts. Request for read receipts is on the Compose screen on the Attachments, Signatures and Options toolbar. Just select the Options drop down and select Request read receipt. However, not all mail services will actually acknowledge a request.
You've confirmed that there isn't any problem when using TalkTalk Mail and the sub-folders are deleted.
My take on this is that Outlook is reinstating these folders. When Outlook synchronises to the online mailbox the folders should be exactly as you see them in webmail.
To prove this is an Outlook issue just take Outlook offline add the IMAP email account to Windows Mail or Thunderbird. From either of those or from webmail get the folders exactly as you need them and you should see in Windows Mail / Thunderbird the synchronised folders replicated exactly as they are in the online mailbox.
on 31-10-2020 11:59 AM
If I weren't using Outlook then yes, there would be no problem, but unfortunately I do use Outlook to run my business as it has more functionality than webmail, such as delivery tracking and read receipts when I send out my invoices etc.
As a result the problem still exists.
30-10-2020 03:49 PM - edited 30-10-2020 03:50 PM
29-10-2020 07:12 PM - edited 30-10-2020 03:43 PM