I am aware of problems with email at the moment but mine is a little different
My wife and I both use Outlook for e-mails on main computer, similar set up, but since last Thursday my wife has not received an e-mail through outlook and the following message is shown
Error Ox800CCC1A - your server does not support the connection encryption type you have specified
I have checked settings and the SPA box is NOT ticked
Any suggestions what may have happened and how I can correct situation?
Oh my wife can access emails on her phone
Current set up POP should I use IMAP?
If so how do I change in outlook as this box is greyed out is oulook settings
Outlook 2010 doesn't really set up as recommended but
Below settings should work in Outlook 2013 using SSL for a pop3 account with a talktalk.net email address:
email address: email@example.com
Account type: pop3
Incoming mail server: mail.talktalk.net
Outgoing mail server: smtp.talktalk.net
Password: your email password
Remember password: ticked
Require logon using secure password authentication: NOT TICKED
More settings tab
My outgoing server (smtp) requires authentication: TICKED
Outgoing server (smtp) 587
Use same settings as my incoming server: yes
Log on to incoming mail server before sending mail - leave blank
Incoming server (Pop3) 995
This server requires an encrypted connection(ssl) TICKED
Use the following type of encrypted connection: ssl
Just as a comparrison i detail below the settings on my e-mail account in the same Outlook which is working
Incoming server Mail.talktalk.net
Outgoing server smtp.talktalk.net
Outgoing server - no entries - no request for authentication
Incoming server POP3 110
Outgoing Server SMTP 25
Encrypted connection - none
Perhaps i should consider upgrading my security but at the moment at least my email is working
I'm still using Outlook 2007 with Win 10 and Tiscali email and smtp POP.
my settings are:-
These work for me.
I'm also a Kaspersky user and after upgrading to KIS v188.8.131.528(a) I found that I had to alter settings as detailed in the second post by user Gringopig see:-
Hope these comments help?
(Perhaps OCE_Ady might add a KIS warning to his 'sticky' on this Forum? )
wgcuser - you are a star
I changed the settings in Kaspersky and hey presto 14 emails suddenly appeared - brilliant
Well apart from the fact that the majority relate to shopping and special offers which my wife is now closely monitoring :-0
Thank you to everone for your contributions - problem solved
The TalkTalk.net email settings you need are:
|Login / Usernamefirstname.lastname@example.org|
|Require logon using SPA||No|
|Incoming mail server||mail.talktalk.net|
|Outgoing mail server||smtp.talktalk.net|
|Outgoing Server Authentication||Yes|
|Use same settings as incoming||Yes|
Pause Kaspersky by selecting the Kaspersky icon from the taskbar and select Pause Protection then run Outlook to check all is working as expected on send and receive.
Resume Kaspersky and select Settings > Additional > Network > Manage Exclusions - add the incoming mail server name: mail.talktalk.net (also add the outgoing server name if you wish: smtp.talktalk.net)
Retest Outlook to check all is still working as expected on send and receive.
My apologies for not replying sooner
The settings are correct however there was still a problem with Kaspersky that was blocking the emails. I had to open Port 995 within Kaspersky to finally clear this problem.
Once again thanks to @wgcuser for the advice and link to the post from @grinopig
which finally cleared this problem.
Please mark this problem as closed
The information about the ports is very interesting because that was the fix I'd written up before others were advising that the server names being excluded gave a better result. Hey ho! I think I'll go back to recommending, thanks to you, the port number fix. That way it doesn't matter which server you're using.
Thanks for taking time to come back and let us know what works.
I find it strange that to receive email from tiscali.co.uk addresses, when using Kaspersky v 184.108.40.2068(a) AV I need to exclude the scanning of pop.tiscali.co.uk port.
Whereas with another (rival) email service (not TalkTalk owned) pop port scanning exclusion is not requied!
For the record the rival service is working on port 995, requires encrypted connection (SSL) ticked.
Outgoing Server port 587 and encryption set to AUTO (Tiscali set to TLS)
All with the same Outlook 2007 client reported in an earlier post.
I decided to make the exclusion specific to pop.tiscali just in case a wider exclusion would cause a problem in the future / or with other services.
I believe 'gringopig' said he was using Virgin Media Mail so it's not just tiscali.
The common factor is the encryption. Kaspersky appears to scan the port and disconnect when an insecure connection is found.
When you start a communication session there may be no encryption to start with but the email server and client will negotiate a connection and in the case of tiscali / talktalk end up with an SSL encrypted connection.
In this, I think Kaspersky is being too aggressive and not always allowing sufficient time for the secure connection to be established.
If your alternate email always has SSL established as mandatory encryption then Kaspersky isn't going to find fault. Maybe all email services should be set up like this.
But, if @OldNewtown has found that adding the server name exclusion didn't completely stop Kaspersky from scanning the email ports and disconnecting then removing the ports pro-tem whilst Kaspersky gets a fix is surely ok?
I cannot test because I don't want Kaspersky on my systems (just my personal preference).
I am afraid I cant shed any light on the setup for Kaspersky either as I dont use. I do know that as long as you have SSL on in Outlook it works fine with SSL or TLS set. (2007, 2010 or 2013 - 2016 is slightly different from memory). Others such as Gmail recommend auto.
It's great to see members supporting each other to fix a problem. Thanks all for committing to each other and the community. I've given you all a like.