Recover old Tiscali email

[thebenguin]

Hi, 

I had a Tiscali email account for years but over time my use of it lapsed. However, I could really do with accessing it again as it is the recovery email for other things I am trying to access. 

Unfortunately, I have no idea what the password is and when I follow the steps to recover the email, there is no phone number attached and the recovery email address is the address I am trying to access. Is there a process I can follow to verify my identity to get access to the account? 

All signs are the account is still active.

Thanks!

[Ady-TalkTalk]

Ok Ben, that's ok. I've sent you another message with some alternate questions. 

Ady

[thebenguin]

Hi Ady,

I've taken a look at the link you sent me and I don't think I'll be able to complete it. I set up the Tiscali account when I was on dial-up - many years ago. I don't have a TalkTalk account. Is there another way I can provide proof of identity?

Thanks,

Ben

[Ady-TalkTalk]

Hi thebenguin. please answer the questions in the below link to enable us to access your account and help with your questions:https://smm.page.link/1oFUVH1N6EySiGDe9 

If you don't have a Telephone Enquiry Password, follow our guide to create one or select the "I don’t have a password" link to answer some different questions. Setting up your telephone password
 

Thanks 

[Ady-TalkTalk]

Hi thebenguin, I can help with this. I've sent you a personal message.

Ady

[Gondola]

Hi thebenguin

I'll let TalkTalk know that the password recovery options aren't present. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

 Alternative mobile contact number. Full address with postcode (in the Location box)

 Scroll down to Private notes to add the email address needing recovery

 Check and Save changes

Select here:  Update your profile

A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the  TalkTalk Mail sign in that you can access the mailbox.

For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password.
Use the new password to access via the  TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages.