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Reset DSL.PIPEX.COM email password

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33 REPLIES 33
Gareth_W1
Chatterbox

Hi @Ady-TalkTalk/ @Chris-TalkTalk,

 

I have the same problem as above.

I still use an @dsl.pipex.com account as my main account and can find no way to change the passwords or manage mailboxes? - there used to be a dashboard but this is no longer available. Could you point me in the right dorection also? - I am not even able to login to this forum as it says my account/password are not compatible.

thanks in advance for your help!

Gareth W.

Gondola
Community Star
Solution

Hi Gareth

 

A password change will be arranged for you by TalkTalk. It may take a few days but you'll then have an ultra-strong unique password to secure your email account.

 

You'll need to prove you're the registered user of the email. To do this just double check that you've added to your Community Profile, Personal Information (Click here) your name, current address and phone numbers and then scroll down and add all of the following in the Private Notes area at the bottom of the page:

  • Email address affected
  • Your Full Name
  • Date of Birth
  • Landline 'phone number linked to the pipex email address when first registered
  • Full postal address linked to the pipex email address when first registered
  • Include your mobile contact number and times to call - daytimes when available in person to receive the password and speak to the email team
    (for security they won't leave a message with the password and they don't accept call backs)
  • Save changes.

The TalkTalk Community Team will verify the user details recorded for the email address and the email specialist will confirm the next actions here.

GondolaVolunteer 2017-2021

Give Likes below to appreciate my help . . . and to help others Best Answer

Ady-TalkTalk
Community Team - TT Staff

Hi Gareth_W1, please post back once you've added the information requested in Gondola's post and I'll get the fault ticket raised for you.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gareth_W1
Chatterbox
Excellent, thanks for your super speedy response. I have made the changes to my profile as suggested.

Many Thanks,
Gareth W.
Ady-TalkTalk
Community Team - TT Staff

Thanks Gareth W., I've raised the fault ticket for you. These tickets are currently taking over 7 working days to be completed, but hopefully our new process will have kicked in before too long. Feel free to post back and chase us after Monday. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gareth_W1
Chatterbox
That's great, thanks for the quick responses. Not a problem if there is a bit of a delay... it has been the same for years so a few days won't hurt.

Kind Regards
Gareth W.
Ady-TalkTalk
Community Team - TT Staff

You're welcome. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Burglar53
Popular Poster

Same issue here, have spent the last 8 hours trying to get someone at Talk Talk to read this thread and understand the issue! My call has been escalated and someone will call me on Wednesday was the best I could get out of them. Did anyone actually manage to get there password reset?

Ady-TalkTalk
Community Team - TT Staff

Hi Burglar53, please start your own thread and I'll be happy to help you get a password reset.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gareth_W1
Chatterbox

Hi,

 

I still haven't heard anything from TalkTalk. I will be on the landline tomorrow so if they wanted to call me...

 

Kind Regards,

Gareth.

Ady-TalkTalk
Community Team - TT Staff

Hi Gareth, I'm sorry for the delay. I've sent the chaser for you. Hopefully, this will be fixed very soon.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gareth_W2
Popular Poster

Hi,

 

I recently added a thread regarding resetting my pipex email password (logged under Gareth_W1).

 

I still haven't heard anything from TalkTalk regardng the reset; however I now am unable to download any new emails (looks to have stopped working on Wednesday evening?)

 

Is this just me due to something having been done with my password? - or is this a wider issues related to the email changes that TalkTalk are making.

Apologies for this being logged under Gareth_W2 but I had to set up a new support account as i was unable to reset the password for Gareth_W1 (it sends the email to the account i am unable to access).

I have an urgent email that i know has been sent that I need to pick up and this is becoming very frustrating.

 

thanks for your help in advance.

 

Kind Regards,

Gareth W.

Gondola
Community Star

Hi Gareth

 

Hopefully, the email account has had a new password created and that password just needs to get to you. Ady will be back on Monday to chase this up and god willing you'll be back in action soon after.

GondolaVolunteer 2017-2021

Give Likes below to appreciate my help . . . and to help others Best Answer

Gareth_W2
Popular Poster

ok, thanks. I hope so! 

Ady-TalkTalk
Community Team - TT Staff

Hi Gareth_W2, Amii tried to get hold of you twice on the 13th. I've asked Kelani to try and get hold of you today he'll give you the new password. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gareth_W2
Popular Poster

Yes, sorry. I was in a meeting and missed the call. I am around at home all day tomorrow so will be available on the phone.

 

Thanks for your help.

 

Regards,

Gareth W.

Ady-TalkTalk
Community Team - TT Staff

I've asked Kelani to call you today. Please let us know how you get on. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gareth_W2
Popular Poster

Superb. thanks for your help. I will let you know how it goes.

Ady-TalkTalk
Community Team - TT Staff

You're very welcome. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gareth_W2
Popular Poster

Password sorted. Thanks for your help! 🙂

 

Kind Regards,

Gareth W.