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Reset DSL.PIPEX.COM email password

Harleydude
Popular Poster
Message 19 of 19

Help - I have also started to recieve 'Hacker' emails please advise as to how I can get my Password changed?  Thank you

Paul Guile
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18 REPLIES 18

Message 1 of 19

It's now sorted - Thank you

Paul Guile
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Message 2 of 19

There hasn't been I'm afraid. I've sent another chaser to the team to try and get this sorted for you. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 3 of 19

Hi There,

 

Is there any more progress in getting these emails password changed?

 

Thank you

Paul Guile
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Message 4 of 19

The light is most definitely getting brighter. We've got a new process to speed things up and it should be in place in the next 5 days or so. I've also sent a chaser to the team for you. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 5 of 19

Howdy,

 

How's the light at the end of my Password Reset  tunnel looking, is it getting any nearer or am I still stumbling around in the middle of a very large queue?

 

Thank you

Paul Guile
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Ady-TalkTalk
Support Team
Message 6 of 19

You're welcome. We are seeing changes being made so there is light at the end of the tunnel.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 7 of 19

Thank you for a refreshing honest reply

As you say hopefully it won't be much longer.

Cheers

Paul Guile
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Message 8 of 19

I've sent the chaser and the answer to why it's taking so long is fairly simple. There are loads of this requests going in thanks to the scammers and their campaign and the team who can do the resets is tiny and not designed to cope with these sort of volumes. We've got a plan to speed things up and hopefully it won't take too long to put into effect. I'm sorry it's taking so long to get this sorted for you. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 9 of 19

As yet I have not been contacted re password changes and we are still receiving Hacker emails.

Please can you chase up as to why its taking longer than 7 days to resolve this issue?

Paul Guile
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Message 10 of 19

There hasn't been so I've chased it again for you. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 11 of 19
Any news on progressing this issue?
Thank you
Paul Guile
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Message 12 of 19

I've sent the chaser for you now. Hopefully, you've not got much longer to wait. I'll post back as soon as I hear anything. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 13 of 19

Hi 

As per your prevoius post its ow Friday 9 Nov please can you chase?

 

Thank you

Paul Guile
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Message 14 of 19

Hi Harleydude, I've replied to your own thread. I've raised the ticket for you.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 15 of 19

Hi Harleydude, I've raised the fault ticket for you. These resets are taking 5-7 working days to be resolved at the moment.  If you haven't heard back from us by Thursday please post back to let us know and I'll chase it for you.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 16 of 19

Hi Paul

 

...Just a heads-up that I don't expect this to be picked up by TalkTalk until Monday at the earliest but you should see action on this next week.

GondolaVolunteer 2017-2022

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Message 17 of 19

Hi Gondola

 

I have updated as requested

Paul Guile
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Gondola
Community Star
Message 18 of 19

Hi Paul

 

A password change is a good security choice. It may take a few days but you'll then have an ultra-strong unique password to secure your email account.

 

You'll need to prove you're the registered user of the email. Double check that you've added to your Community Profile, Personal Information (Click here) your name, current address and phone numbers and then scroll down and add all of the following in the Private Notes area at the bottom of the page:

  • Email address affected
  • Your Full Name
  • Date of Birth
  • Landline 'phone number linked to the pipex email address when first registered
  • Full postal address linked to the pipex email address when first registered
  • Include your mobile contact number and times to call - daytimes when available in person to receive the password and speak to the email team
    (for security they won't leave a message with the password and they don't accept call backs)
  • Save changes.

The TalkTalk Community Team will verify the user details recorded for the email address and the email specialist will confirm the next actions here.

GondolaVolunteer 2017-2022

  Like (below) to support me . . . Mark as solved (below)  Accept as Solution