on 02-11-2018 10:22 AM - last edited on 02-11-2018 10:52 AM by Gondola
Help - I have also started to recieve 'Hacker' emails please advise as to how I can get my Password changed? Thank you
on 07-12-2018 01:04 PM
There hasn't been I'm afraid. I've sent another chaser to the team to try and get this sorted for you.
on 30-11-2018 07:38 AM
The light is most definitely getting brighter. We've got a new process to speed things up and it should be in place in the next 5 days or so. I've also sent a chaser to the team for you.
on 29-11-2018 06:14 PM
How's the light at the end of my Password Reset tunnel looking, is it getting any nearer or am I still stumbling around in the middle of a very large queue?
on 22-11-2018 08:54 AM
You're welcome. We are seeing changes being made so there is light at the end of the tunnel.
on 20-11-2018 11:56 AM
I've sent the chaser and the answer to why it's taking so long is fairly simple. There are loads of this requests going in thanks to the scammers and their campaign and the team who can do the resets is tiny and not designed to cope with these sort of volumes. We've got a plan to speed things up and hopefully it won't take too long to put into effect. I'm sorry it's taking so long to get this sorted for you.
on 20-11-2018 11:36 AM
As yet I have not been contacted re password changes and we are still receiving Hacker emails.
Please can you chase up as to why its taking longer than 7 days to resolve this issue?
on 15-11-2018 07:02 AM
on 09-11-2018 01:43 PM
I've sent the chaser for you now. Hopefully, you've not got much longer to wait. I'll post back as soon as I hear anything.
on 05-11-2018 11:52 AM
on 05-11-2018 09:13 AM
Hi Harleydude, I've raised the fault ticket for you. These resets are taking 5-7 working days to be resolved at the moment. If you haven't heard back from us by Thursday please post back to let us know and I'll chase it for you.
on 02-11-2018 03:29 PM
on 02-11-2018 10:57 AM
A password change is a good security choice. It may take a few days but you'll then have an ultra-strong unique password to secure your email account.
You'll need to prove you're the registered user of the email. Double check that you've added to your Community Profile, Personal Information (Click here) your name, current address and phone numbers and then scroll down and add all of the following in the Private Notes area at the bottom of the page:
The TalkTalk Community Team will verify the user details recorded for the email address and the email specialist will confirm the next actions here.