Hi Paul
A password change is a good security choice. It may take a few days but you'll then have an ultra-strong unique password to secure your email account.
You'll need to prove you're the registered user of the email. Double check that you've added to your Community Profile, Personal Information (Click here) your name, current address and phone numbers and then scroll down and add all of the following in the Private Notes area at the bottom of the page:
- Email address affected
- Your Full Name
- Date of Birth
- Landline 'phone number linked to the pipex email address when first registered
- Full postal address linked to the pipex email address when first registered
- Include your mobile contact number and times to call - daytimes when available in person to receive the password and speak to the email team
(for security they won't leave a message with the password and they don't accept call backs)
- Save changes.
The TalkTalk Community Team will verify the user details recorded for the email address and the email specialist will confirm the next actions here.
