on 25-11-2018 07:12 PM - last edited on 25-11-2018 09:41 PM by Gondola
I have the same problem as above.
I still use an @dsl.pipex.com account as my main account and can find no way to change the passwords or manage mailboxes? - there used to be a dashboard but this is no longer available. Could you point me in the right dorection also? - I am not even able to login to this forum as it says my account/password are not compatible.
thanks in advance for your help!
Answered! Go to Solution.
on 05-04-2019 11:57 AM
Hi Gareth_W2, sorry I read that as you wanted it deleting and Gondola gave you the right advice for that. I've sent you a PM so that I can do this for you.
on 04-04-2019 09:49 PM
04-04-2019 09:26 PM - edited 04-04-2019 09:28 PM
on 02-04-2019 06:52 AM
on 31-03-2019 12:58 PM
Once your email address is known and relentlessly used by spammers and criminal scammers the decision to delete the account to prevent it being used or spoofed is a decision that's wise to take.
It usually takes time to make sure that every related / linked use of an email account is migrated to a new account and wanted emails are backed up. So when you're sure you no longer need the account the Data Protection Team will authorise deletion for you that is your right under the GDPR. Access information we hold on you - Right to Erasure
on 30-03-2019 04:58 PM
You're getting a lot of scam emails spoofing your email address and it's likely that the email address is being spoofed and used to scam others. It's an unfortunate side effect of the criminal gangs using your email address that it gets flagged as a possibly compromised email account even though it has been secured with a strong password.
So long as you don't respond in any way to the scammers they'll move on to use other email addresses.
In the meantime, the team will get you a new password organised from Monday onwards when they're back on duty.
on 30-03-2019 04:27 PM
Thanks for your response @Gondola , very much appreciated. I do scan the machine I am using pretty regularly and I have had no suspect behaviour beyond the usual raft of self addressed email spoofs telling me my machine is compromised and giving me a password from about 10 years ago as evidence (from the yahoo leak years ago I believe). Will TalkTalk be able to indicate why the email account was locked down?
on 30-03-2019 01:43 PM
It's unusual for an ultra-strong password to be reset so soon. Could be a system error but this might indicate that the email system has detected a compromised email account, and changed the password or locked the account to help secure customer data; you'll need help to recover access but first do scan your devices for viruses and malware to have confidence that the devices are clean before changing the password once more.
You've not noted any suspicious activity? No mailer-daemon bounceback error messages?
I've pushed in an alert to the TalkTalk team for another password to be generated.
on 29-03-2019 12:10 AM
My Pipex email account seems to have died again.
It keeps prompting me to enter the password; however when i enter the password that I was given previously it fails to connect? - Are you able to assist?
I haven't received any email since last week - Webmail also not working.
on 05-02-2019 07:58 AM
on 31-12-2018 12:01 PM
on 18-12-2018 11:01 AM
on 18-12-2018 08:19 AM
on 17-12-2018 11:48 AM
Hi Gareth_W2, Amii tried to get hold of you twice on the 13th. I've asked Kelani to try and get hold of you today he'll give you the new password.