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Reset DSL.PIPEX.COM email password

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OCE_Ady
Community Team - TT Staff

That's great. Thanks for posting back to let us know it's sorted. 


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andrewe
First Timer

Hi,

 

Can you please arrange to reset my dsl.pipex.com password? I've filled in all the details in the private information section as requested.

 

Thanks

OCE_Ady
Community Team - TT Staff

Hi andrewe, if you start your own thread I'll be delighted to help.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gareth_W2
Popular Poster

Hi Ady,

 

My Pipex email account seems to have died again.

 

It keeps prompting me to enter the password; however when i enter the password that I was given previously it fails to connect? - Are you able to assist?

I haven't received any email since last week - Webmail also not working.

Kind Regards,

Gareth Wonfor

Gareth_W2
Popular Poster

@OCE_Ady  @Gondola   - See above. Are you able to assist?

Gondola
Community Star

Hi Gareth

 

It's unusual for an ultra-strong password to be reset so soon.  Could be a system error but this might indicate that the email system has detected a compromised email account, and changed the password or locked the account to help secure customer data; you'll need help to recover access but first do scan your devices for viruses and malware to have confidence that the devices are clean before changing the password once more.

 

You've not noted any suspicious activity?  No mailer-daemon bounceback error messages?

 

I've pushed in an alert to the TalkTalk team for another password to be generated.

GondolaVolunteer 2017-2021

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Gareth_W2
Popular Poster

Thanks for your response @Gondola , very much appreciated. I do scan the machine I am using pretty regularly and I have had no suspect behaviour beyond the usual raft of self addressed email spoofs telling me my machine is compromised and giving me a password from about 10 years ago as evidence (from the yahoo leak years ago I believe). Will TalkTalk be able to indicate why the email account was locked down?

Gondola
Community Star

Hi Gareth

 

You're getting a lot of scam emails spoofing your email address and it's likely that the email address is being spoofed and used to scam others. It's an unfortunate side effect of the criminal gangs using your email address that it gets flagged as a possibly compromised email account even though it has been secured with a strong password.

 

So long as you don't respond in any way to the scammers they'll move on to use other email addresses. 

 

In the meantime, the team will get you a new password organised from Monday onwards when they're back on duty.

GondolaVolunteer 2017-2021

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Gareth_W2
Popular Poster

OK, thanks Gondola, much appreciated. Sadly, I think it is probably time to move away from this old account and use one of the standard email services.

Gondola
Community Star

Hi Gareth

 

Once your email address is known and relentlessly used by spammers and criminal scammers the decision to delete the account to prevent it being used or spoofed is a decision that's wise to take.

 

It usually takes time to make sure that every related / linked use of an email account is migrated to a new account and wanted emails are backed up.  So when you're sure you no longer need the account the Data Protection Team will authorise deletion for you that is your right under the GDPR. Access information we hold on you - Right to Erasure 

GondolaVolunteer 2017-2021

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OCE_Ady
Community Team - TT Staff

Hi Gareth, Gondola's advice is spot on. Please let us know if you need anything more. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gareth_W2
Popular Poster

Hi @Gondola @OCE_Ady, ok thanks for the advice.

 

In fairness i have never had any email replies from anyone saying that they have received a spurious email from me?

 

As it stands I have not heard anything back from TalkTalk - do you know when they are likely to call me?

 

Regards,

Gareth W.

Gondola
Community Star

Hi Gareth_W2 

 

I'll push a reminder to Ady that you're still awaiting a new password to allow you to tidy up the pipex email account prior to requesting deletion by the Data Protection team. 

GondolaVolunteer 2017-2021

 Add Likes below to appreciate my help . . . and if I offered a solution Best Answer

OCE_Ady
Community Team - TT Staff

Hi Gareth_W2, sorry I read that as you wanted it deleting and Gondola gave you the right advice for that. I've sent you a PM so that I can do this for you. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.