My Pipex email account seems to have died again.
It keeps prompting me to enter the password; however when i enter the password that I was given previously it fails to connect? - Are you able to assist?
I haven't received any email since last week - Webmail also not working.
It's unusual for an ultra-strong password to be reset so soon. Could be a system error but this might indicate that the email system has detected a compromised email account, and changed the password or locked the account to help secure customer data; you'll need help to recover access but first do scan your devices for viruses and malware to have confidence that the devices are clean before changing the password once more.
You've not noted any suspicious activity? No mailer-daemon bounceback error messages?
I've pushed in an alert to the TalkTalk team for another password to be generated.
Thanks for your response @Gondola , very much appreciated. I do scan the machine I am using pretty regularly and I have had no suspect behaviour beyond the usual raft of self addressed email spoofs telling me my machine is compromised and giving me a password from about 10 years ago as evidence (from the yahoo leak years ago I believe). Will TalkTalk be able to indicate why the email account was locked down?
You're getting a lot of scam emails spoofing your email address and it's likely that the email address is being spoofed and used to scam others. It's an unfortunate side effect of the criminal gangs using your email address that it gets flagged as a possibly compromised email account even though it has been secured with a strong password.
So long as you don't respond in any way to the scammers they'll move on to use other email addresses.
In the meantime, the team will get you a new password organised from Monday onwards when they're back on duty.
Once your email address is known and relentlessly used by spammers and criminal scammers the decision to delete the account to prevent it being used or spoofed is a decision that's wise to take.
It usually takes time to make sure that every related / linked use of an email account is migrated to a new account and wanted emails are backed up. So when you're sure you no longer need the account the Data Protection Team will authorise deletion for you that is your right under the GDPR. Access information we hold on you - Right to Erasure
Hi Gareth_W2, sorry I read that as you wanted it deleting and Gondola gave you the right advice for that. I've sent you a PM so that I can do this for you.