on 10-05-2018 11:52 AM - last edited on 10-05-2018 12:23 PM by Gondola
My computer had a major fault but has been fixed. Apparently I need a username and password to access my emails. The username is obscured for customer security but I've no idea what the password is. How can I get a new one?
I would be very grateful for your help.
on 10-05-2018 01:56 PM
10-05-2018 12:39 PM - edited 10-05-2018 12:41 PM
Before we get to the setting of a new password you'll need to verify your Community membership:
Moderator Note: AlanG44 - To see your posts, please verify your Community Membership by clicking on the verification link in the community-notification email. If you've registered with an email address you cannot access then change the Community profile settings email to an alternate and please verify that.
Have you previously set up Password Recovery for the Lineone email address? You could use the Reset your Password option. Or if you're a TalkTalk broadband customer or recent customer you can change your email password in MyAccount > My Services > Webmail - Manage Webmail if the email is listed as one of the 5 email addresses. If there's an empty space in the list, you may be able to add the email address with the Manage Existing Emails option.
If not, you'll need to prove you're the legal owner of the email. Double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:
Email address affected.
Your Full Name.
Date of Birth.
Phone number linked to the Lineone email address when first registered.
Full postal address linked to the Lineone email address when first registered.
Include your mobile contact number and times to call - daytimes when you'll be there in person to receive the new password and speak to the email team (for your security they won't leave a message with the password and there's no number to call them). Don't forget to save changes.
The personal information is used to verify the details recorded for the owner of the email address.
This topic has been escalated to the TalkTalk Community support team and the email expert will respond to you, right here, to help you with setting a new password.