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Resetting Tiscali Email Password

SuperSan
Chatterbox
Message 5 of 5

I have an old tiscali email that I need to access however I cannot reset the password. Ive updated my private notes with the affected email address. Is there any solution or has the email been deleted?

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4 REPLIES 4

Message 1 of 5

Hi SuperSan, I've sent you a personal message to get more information so that we can update your password reset details. 

 

Please reply to the personal message with the affected email, an alternate email address and mobile number for password reset. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 5

Hi SuperSan 

 

The screenshot tells me that the tiscali mailbox address you entered is currently active but you haven't set up password recovery options.

 

So, if you have forgotten the password I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

 

Prepare for TalkTalk Mail Support by including in your Community Profile:

  • Your name, current home 'phone number. An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add the email address needing recovery, other notes etc
  • After checking and updating, Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.

 

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution

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Message 3 of 5

I cannot get my reset code/link because I don't know what email the recovery code is sent to. But I probably won't have access to that either.

 

Screenshot 2021-08-16 at 17.47.58.png

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Gondola
Community Star
Message 4 of 5

Hi SuperSan 

 

The Reset your password now button in the help article  Changing your email password

will take you to password reset and recovery.  If the email address is still active on the TalkTalk Mail platform and you have set up password recovery options, that you recognise from the hints are your current recovery methods, you can send your alternate email address a link or your mobile a 6-digit code to authorise a password reset.

 

Let us know if you see an error message or just the one option to send a reset to the email address you need to access.

 

Heads up that you need to update your Community profile with your home landline phone number.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution

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