Hi Tamara72
The advice we give is to make regular backups of wanted mail messages. There's no TalkTalk backup for mail messages deleted by hackers.
Select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in.
This is to check the password is working for the TalkTalk Mail webmail sign in.
Check the Inbox first and then check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain only the last 30 days of deleted mail.
For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password. And when you do get access via the TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages.
- Select the Main Settings menu icon triple line icon top right on the blue header
(Mobile browser? use the desktop version)
- Select Settings from the top of the menu
- Select the inward facing arrowhead by Mail (or Email) in the left side panel
- Select Filter Rules
If you see There is no rule defined then you need go no further.
- To delete a Filter rule including any Auto forward
select the Dustbin icon to the right of the rule
The icon background will turn red
- To confirm you really want to delete this Filter rule
Select the blue Delete button
Let us know if you need more guidance.
