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Retrieval of emails after password change

Tamara72
First Timer
Message 3 of 3

Hi

Is there any way I can get my emails back, my whole life has disappeared in one password change!

I had to change password due to my account being hacked and when I logged back in nothing

Devastated is an understatement, as in this paperless society, I had lots of stuff in them emails.

Grateful for any help

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2 REPLIES 2

Ady-TalkTalk
Support Team
Message 1 of 3

Hi Tamara72, sadly the password change didn't delete the mails. The person who took over your account and moved the mail did that. 

 

As Gondola says we don't offer a backup service so unless you've backed up emails yourself they're gone for good. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gondola
Community Star
Message 2 of 3

Hi Tamara72 

 

The advice we give is to make regular backups of wanted mail messages. There's no TalkTalk backup for mail messages deleted by hackers. 

 

Select here: Sign in to TalkTalk Mail

Enter your email address and password, select Sign in.

This is to check the password is working for the TalkTalk Mail webmail sign in.

 

Check the  Inbox first and then check  Spam and  Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain only the last 30 days of deleted mail.

 

For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password. And when you do get access via the  TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages.

  • Select the Main Settings menu icon      triple line icon top right on the blue header
    (Mobile browser? use the desktop version)
  • Select Settings from the top of the menu
  • Select the inward facing arrowhead by Mail (or Email) in the left side panel
  • Select Filter Rules
    If you see There is no rule defined then you need go no further.
  • To delete a Filter rule including any Auto forward
    select the Dustbin icon    to the right of the rule
    The icon background will turn red   
  • To confirm you really want to delete this Filter rule
    Select the blue Delete button

Let us know if you need more guidance.

 

GondolaVolunteer 2017-2022

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