on 21-10-2021 03:33 PM
My Talktalk email account was hacked some time after 19.10 on 18/10/21. The hacker set auto forwarding & changed the reset email address. I've subsequently changed these so I can receive email again.
Is there any way I can retrieve the emails that I never received?
on 25-10-2021 07:49 AM
Hi cnps1, have you run full AntiVirus and Malware scans? If you haven't you need to do that urgently and then change the password after the scans are clear.
on 21-10-2021 05:27 PM
Onliner spambot surfaced in 2017 and was a download of malware that captured passwords. If your password hasn't been changed for 5 or more years then that's a plausible explanation. The forwarding email addresses have also been seen by another member recently. Suggests a criminal gang involved in cyber crime.
If any losses have been discovered via any of your linked logins then yes do please report to Action Fraud UK https://reporting.actionfraud.police.uk/login or telephone 0300 123 2040 Monday to Friday 8am - 8pm.
on 21-10-2021 04:57 PM
on 21-10-2021 03:49 PM
You're lucky that the password wasn't changed to lock you out completely.
TalkTalk doesn't offer a backup service to copy received mail.
The only solution, for expected mail, is to ask the originators to repeat the sending of that missing mail. It involves a bit of guessing on your part to think about who may have sent mail. But that's a useful exercise to identify any linked accounts that might also get compromised.
Do you have a clue as to how the mailbox password was discovered? Did you make a note of the forwarding email address? If there's a fraud committed then Action Fraud UK may be able to access the remote mailbox.