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Retrieving auto forwarded emails following hacking

cnps1
Chatterbox
Message 5 of 5

My Talktalk email account was hacked some time after 19.10 on 18/10/21. The hacker set auto forwarding & changed the reset email address. I've subsequently changed these so I can receive email again.

 

Is there any way I can retrieve the emails that I never received?

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4 REPLIES 4

Message 1 of 5

Hi cnps1, have you run full AntiVirus and Malware scans? If you haven't you need to do that urgently and then change the password after the scans are clear. 

 

Ady


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Message 2 of 5

Hi cnps1 

 

Onliner spambot surfaced in 2017 and was a download of malware that captured passwords. If your password hasn't been changed for 5 or more years then that's a plausible explanation. The forwarding email addresses have also been seen by another member recently.  Suggests a criminal gang involved in cyber crime.

 

If any losses have been discovered via any of your linked logins then yes do please report to Action Fraud UK  https://reporting.actionfraud.police.uk/login or telephone 0300 123 2040 Monday to Friday 8am - 8pm.

GondolaVolunteer 2017-2021

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cnps1
Chatterbox
Message 3 of 5

Thanks. The forwarding email addresses were protect@spamsecurity.ru & reemontebioss@gmail.com. Do I need to send this to Action Fraud UK?

 

I checked on haveibeenpwned.com & it says my email was pwned by Onliner Spambot - could this be how the password was discovered?

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Gondola
Community Star
Message 4 of 5

Hi cnps1 

 

 

You're lucky that the password wasn't changed to lock you out completely.

 

TalkTalk doesn't offer a backup service to copy received mail.

 

The only solution, for expected mail, is to ask the originators to repeat the sending of that missing mail. It involves a bit of guessing on your part to think about who may have sent mail. But that's a useful exercise to identify any linked accounts that might also get compromised.

 

Do you have a clue as to how the mailbox password was discovered? Did you make a note of the forwarding email address? If there's a fraud committed then Action Fraud UK may be able to access the remote mailbox.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution