Secondary email

[F10rrell]

Since the outage today my secondary email will not populate in webmail. I am getting the following message: 

Error

Your e-mail account obscured for customer security was disabled due to invalid credentials. Please edit the account and enter correct credentials to enable it again

Any advice please?

[Gondola]

Excellent.

We appreciate you taking time out to let us know.

[F10rrell]

Thank you, all sorted out now 🙂

[Gondola]

Hi Lesley

Yes, the secondary email account just needs the password entering and saving and the account will be re-enabled.

Using a desktop browser you'll see the following in the Accounts settings:

• Select the main settings menu triple line icon top right header
• Select Settings from the menu
• Select Accounts in the left side panel
• Select Edit for the relevant account
  You'll see an Edit window
• Scroll down and clear the password box and enter the password for the incoming / outgoing server
• Select the Save button

You'll be back in action for both the primary and secondary email accounts.