on 12-12-2020 11:08 AM
There is occurring a problem while reading emails
The padlock security symbol is visible when I open the Inbox.
However, as soon as I open an individual mail, the padlock symbol is replaced by a ‘Not Secure’ label, which remains until I log off.
on 14-12-2020 09:07 AM
Hi Andy, it seems Gondola has this well in hand for you. Please let us know how you get on.
on 12-12-2020 11:53 AM
The TalkTalk Mail site is secure as the https secure connection and the closed padlock assure you.
If a mail message contains image content hosted on an insecure server that will flag up in the browser as 'Insecure' when loaded.
The browser will remain showing the insecure notification even when navigating away from such a mail message. Simply refresh the browser using the browser page refresh circle arrow icon top left toolbar to regain the secure padlock in the address bar.
If content is definitely spam then it's best not to load those images as not only will that tell the spammer of an active mailbox but there's a risk the images can hide embedded links to download malware.
TalkTalk Mail includes a Display setting to 'Allow pre-loading of externally linked image content'. So for extra security you may choose to untick that setting.
If the Display linked images setting is unticked and the mail message contains such images then the Detail view will have a Show images button and a comment "External images have been blocked to protect you against potential spam."
On receiving the mail message if you trust the sender then select the Show images button in the Detail view and the image content will be downloaded.