on 16-05-2020 02:11 PM
Fault began on 24th April. We have two email addresses, only one of which is affected. Incidentally, the same issue affected the same email address in October 2019 and which was eventually resolved but without any reason being advised.
Error msge: "Task 'Synchronizing subscribed folders for email@example.com.' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for firstname.lastname@example.org. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
Emails are being received on mobile and logging into Webmail, that is working too.
on 27-05-2020 01:32 PM
Apologies for delay in responding! Finally managed to delete and re-enter the email address as per your advice and it has worked. I was initially concerned about the Outlook password since I had no idea what it was but I used that for webmail and it is OK. Also stumbled over backing up. I backed-up .pst but Oulook suggested backing-up .ost. I couldn't see any way to do this so didn't. All the folders were duly rebuilt - so quite a relief. Really hope this never happens again. Tks so much for your help!!
on 18-05-2020 05:31 PM
...and if you follow my advice to remove the email account from Outlook to completely remove any corruption of Outlook data associated with the email account and then set the account up afresh?...
You'll not get rid of a corruption by checking the settings. Although if the settings were not as recommended, that's another matter.
on 16-05-2020 02:33 PM