Sending emails via Oulook

[Scuttyoftheyard]

For a week now I have been able to receive, but not send e-mails from my Outlook folder via my tiscali.co.uk email account. I get the same message all the time:
Task '@tiscali.co.uk - Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).  The server responded: 554 cm4gb1 smtp.talktalk.net ESMTP server not available'

TalkTalk have said there is a known outage but should it really take a whole week to sort this out? I seem to remember this is a problem that occurred before.

[hosay299]

Hi

welcome, please make sure ur profile on here is filled in.

please do not post any personal info on the fourm theads as they are fully public.

Are u ablt to sned and recivie in the webmail on talktalk site fine??

Have u checked the setting on the out going side as they might have changed.

As there is no issues show on the Service Dashboard here.

Have u send the help page here might help.

are u using pop3 settings as out going as it says to unless just set up the e-mail address 

Please wait for a OCE to reply they are talktalk staff on here. they should reply with in a few days.

[OCE_Ady]

Hi Scuttyoftheyard, there's no current issue relating to this. Have you tried removing and the readding the email account from Outlook?

[Scuttyoftheyard]

Yes tried that-still receiving but can't send.

[wgcuser]

Have you moved from a TalkTalk phone line /internet connection to a connection opperated by another telecoms company ? If you have then maybe you have you have to use a different port number for sending in the configuration of Outlook?

see port comments on post : https://community.talktalk.co.uk/t5/Email-Webmail/To-SSL-or-Not-to-SSL-that-is-the-Question/m-p/1987...

Hope this helps - (Webmail should work from any telecoms company, though).

[OCE_Ady]

Hi Scuttyoftheyard, has wgcuser got you sorted now? If not please let us know.

[Scuttyoftheyard]

No. Tried using the settings suggested and got this: Send test e-mail message: Cannot send the message. Verify the e-mail address in your account properties.  The server responded: 530 5.1.0 6Em5f8eUAKo07 Authentication Required (TT401)

[wgcuser · Accepted solution]

Sorry to hear that news about Outlook my Outlook 2007 settings (I'm on a TalkTalk phone line) are :-Outlook POP

[Scuttyoftheyard]

Thank you! By copying these settings into a new outlook account my problem seems to have been solved. 

[Scuttyoftheyard]

I might have spoken too soon......test messages sent ok but now I'm not getting the incoming emails showing......HELP!!!!

[Gondola]

Hi @Scuttyoftheyard

You should untick Require logon using Secure Password Authentication (SPA).  Apart from that the other settings are ok.

[Scuttyoftheyard]

Tried that. No good I'm afraid.

[Gondola]

...what error response are you getting?

[Scuttyoftheyard]

I'm not getting an error response at all. Just not receiving emails to my outlook inbox. I wonder if there is something else I need to rset in outlook?

[Gondola]

Tiscali email settings

Just double check the settings. Port numbers, SSL ticked, username and password correct.

What have you set up? POP3 ?

You were receiving emails previously.  Are you sure there are emails to collect?

[Scuttyoftheyard]

I think I've sorted it. Because I set up a new outlook account name I needed to send incoming emails to the old account name in order to see them, if that makes sense! Everything I was missing now seems to be there, so fingers crossed all is good! Thanks everyone for their help.

[OCE_Ady]

Great stuff. Thanks for posting back to let us know.