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Sending emails -

First Timer
Message 3 of 3

They fail with the error message unable to send to many recipients. I am only sending to one person.

They fail when I log in on line and also using outlook



Support Team
Message 1 of 3

Hi Susan43, if you login to webmail and send a mail to yourself what happens? 



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Community Star
Message 2 of 3

Hi Susan43 


Do you get the TT501, TT502 or another TT error message with the accompanying Too many recipients message?


The error message indicates that your mailbox has been used to send to more than the normal number of recipients over the last hour or 24hours. The limit on sending that's now applied will be fully reset in an hour or 24 hours and partially recovered in the run up to a full reset. 


If your personal sending of mail doesn't fit with large numbers of recipients then either someone else has been using the mailbox or a lower rate limit has been applied. 


Changing and upgrading the password would secure the mailbox. 


A lower rate limit may be applied if sending from another country and that includes using a VPN host in another country. 


What's your take on what I've mentioned?

GondolaVolunteer 2017-2021

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