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'Sent objects' folder emails have disappeared

DrewK
First Timer
Message 3 of 3

All my sent emails have been deleted from the 'sent objectives' folder on my webmail account. Completely empty apart from a 'test' email I sent last night. All there a couple of weeks ago.  I only access emails from my macbook and iPhone. 

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2 REPLIES 2

Ady-TalkTalk
Support Team
Message 1 of 3

Hi DrewK, follow Gondola's advice and let us know how you get on. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 2 of 3

Hi DrewK 

 

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

 

Check all folders in the mailbox just in case the mail messages got inadvertently moved. If deleted the standard process will move messages from a folder to the Trash folder where messages remain unless older than 30 days. The system auto-deletes mail older than 30 days from the Spam and Trash folders only, not from the Sent objects. 

 

Check Trash/Bin on your devices. 

 

I expect it's an inadvertent deletion or move of mail. But if there's any other suspect activity it would be prudent to scan devices for viruses, trojans and other malware and then upgrade the password.

 

Let us know how you get on and if you need further assistance.

GondolaVolunteer 2017-2022

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