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Server timeouts have started again

SoozySoo
Conversation Starter
Message 1 of 14

After several months without this problem it's come back. All day I've been getting server timeouts with error code 0x800CCC0F (the connection to the server was interrupted). Why TalkTalk, why????

SoozySoo
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13 REPLIES 13

Ady-TalkTalk
Support Team
Message 2 of 14

Hi SoozySoo, are you still having problems with this today?


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 3 of 14

It's not as bad as yesterday but I'm still getting occasional server timeouts

SoozySoo
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Muddymedic
Super Duper Contributor
Message 4 of 14

Hi @SoozySoo .  I've had a few timeouts too yesterday (Friday) and today, but they're pretty random and transient.  First time I've had them for a while. Regards

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Message 5 of 14

I've dropped a mail to the email admins to let them know that you're seeing problems again. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 6 of 14

More server timeouts again today. Sick of having to put up with timeouts, all the incoming spam and the outgoing email delivery problem. Words can't express how utterly disgusted I am by TalkTalk's appalling email service which is simply not fit for purpose. I've been patient and hopeful for months and months but I need a service I can rely on. I'm dreading the eventual switch to the new platform as I can't believe that this will be problem-free or even provide a better service.  

SoozySoo

Muddymedic
Super Duper Contributor
Message 7 of 14

Hi @SoozySoo I've had a few more timeouts today, but they only seem to last for a very short period, but are nevertheless annoying.  I've also had (for the first time in ages) a couple of bitcoin phishing spoofs yesterday and today...and of course am STILL experiencing the lack of reliable connectivity to a number of email domains.

 

Still no update from TT today, though!

 

Regards

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Message 8 of 14

I've not heard back from the email team yet. I'll let you know what I hear. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 9 of 14

Yet more server timeouts again today - beyond annoying.

SoozySoo
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Muddymedic
Super Duper Contributor
Message 10 of 14

Hi @SoozySoo Same here over the past couple of hours.  If you haven't already seen it, then you should check out Pipex Webmail repeated log-in failures which I kicked-off this morning following issues with that platform overnight.  Also see Emails To Yahoo Address Bouncing and Pipex - Emails Not Sending .  @Ady-TalkTalk observes that these issues are all associated with compromises regarding a number of legacy Pipex accounts, and seems to recognise that this will only be solved once we have been migrated to the 'new' email platform.  However, there is still no clarity when that will happen, even though some of us continue to press for some sort of date.  But you probably knew all that!

 

Regards

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Message 11 of 14

Even when Pipex POP servers are working 'normally' I always experience the odd connection hiccup. But over last day or so these hiccups have become all too common. The usual POP server timeouts or password requests affecting any or all my 3 Pipex email addresses at any connection attempt.

Eureka! Pipex mailboxes have migrated!

Message 12 of 14

Hi guys, the email admins are working to get the compromised and spamming accounts blocked or reset to stop the erroneous logins and spam. I'll let you know when I hear back. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 13 of 14

Have noticed the POP servers are much more responsive in past hour. I hope I am not speaking too soon and the Email Admins work is genuinely bearing fruit.

Eureka! Pipex mailboxes have migrated!
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Message 14 of 14

Fingers crossed. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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