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Session expired message

hallbg
Popular Poster
Message 6 of 6

Each time I log into my tiscali email I get a message "your session has expired please sign in again" recently this has started to occur just after a few seconds after logging in, has anybody got any ideas why?

Brian Hall
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5 REPLIES 5

Message 1 of 6

Hi hallbg, it sounds like you've sussed out the problem as being with the browser. 

 

Please let us know how you get on. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 6

...and you've said in your other thread that the issue is with the Chrome setup as Edge is working ok.

 

So, until you troubleshoot the issue with Chrome you have got a workaround using the Edge browser.  The new Microsoft Edge is actually based on Chromium and is compatible with all supported versions of Windows, and macOS.

GondolaVolunteer 2017-2021

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Message 3 of 6

Check the Browser's Privacy & Security settings to make sure it's not operating in a strict control mode to block cookies and check there are no ad-blocker or tracking blocker add-ons or extensions running.

 

Some Internet security software could be operating to block cookies. Or if you happen to switch to using a VPN or virtual VPN then that could end the session.

GondolaVolunteer 2017-2021

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Message 4 of 6

I don't think so but how do I check?

Brian Hall
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Gondola
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Message 5 of 6

Hi @hallbg 

 

Do you have software running that's deleting cookies?  TalkTalk Mail does require cookies to be saved to authenticate your sign in.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution