on 09-08-2018 04:04 PM
I have posted this issue but I thought I would start a new thread (as someone has suggested).
I am having trouble adding an existing TT email account to both iOS Mail on an iPad and Thunderbird on a MacBook Pro (High Sierra). I suspect when I get round to it I will also have the same problem on an iMac!
Thunderbird (TB) automatically produces the wrong settings when you try auto, so I have to manually change them. I have adopted the recommended TT settings (for IMAP) and the result is as shown on the attached image.
I have checked and re-checked the account name and password - they are correct.
I have updated my profile to show the offending account name for TT to sort out.
Answered! Go to Solution.
on 10-08-2018 01:14 PM
That's the fix that's been put in place. Thanks for posting back to let us know it's sorted.
on 10-08-2018 01:03 PM
As if by magic! It's fixed.
The fault disappeared this morning and the login now works on all Apple devices.
It is a mystry why Thunderbird doesnt fill in the proper access addresses by leaving off the "@talktalk.net" - but it now works.
Thanks to both OCE_Ady, and Gondola.
on 10-08-2018 12:12 PM
Hi watercolour, your email address is affected by the incident. You can keep track of progress on the service status page.
on 10-08-2018 12:40 AM
on 09-08-2018 10:09 PM
R. Your case has been escalated separately on your own thread.
I appreciate that Gondola, but what I was attempting to do here, was to compare the Thunderbird settings shown in the watercolour .pdf, which you agreed were correct, but don't apparently work, and the Thunderbird settings for my #3 account, which are different, but do work; although by all accounts, shouldn't!
What am I not seeing?
09-08-2018 07:18 PM - edited 09-08-2018 07:19 PM
Those should be your full email address.
Huh, if wishes were horses eh .........
.... still doesn't work, even with the full email address!
on 09-08-2018 06:13 PM
Just clarify something for me. The account setup in the attached pdf looks ok except the incoming and outgoing username(s). Those should be your full email address. I'm guessing it is in the real world and that acc.junk is just something you've put in the image?
Escalated to the OCE's for attention.
09-08-2018 05:27 PM - edited 09-08-2018 05:28 PM
Have a look at this thread @watercolour, I think it pretty-much puts the existing no email client TalkTalk email access situation into perspective!
You might want to cut to the 09-08-2018 04:44 PM post at some point, if you find the going a bit heavy!