on 03-12-2020 05:38 PM
So I have a new laptop and have managed to get my tiscali email sending and receiving via Thunderbird. My inbox has synched and downloaded all my historical emails but I can't get my Sent folder to do the same. What am I looking for in settings to be able to see older sent mail on my new device? If I send a new sent mail it is storing that in Sent (with arrow) box but why can't I get the older ones to come in?
on 08-12-2020 10:45 AM
on 08-12-2020 10:44 AM
Hi Amandav, thanks for posting back to let us know that Gondola helped you get this sorted.
on 07-12-2020 06:22 PM
I suspect the reason for the fail was the missing server name prefix in the Location properties box. But a unique case because it appeared to be just the Sent folder not synchronising.
Good to know that a fresh setup is working well. Always good to have your feedback.
on 07-12-2020 05:54 PM
Success!!! Thank you so much! It didn't work immediately I had to log in and out a few times and initially ended up with just an inbox and it kept timing out. However I finally quit again in frustration and when I went back in it totally synched and has now downloaded everything. I checked some send messages and they're synching with sent objects in talktalk mail too so everything is resolved. I really appreciate your help and would never had got there without it.
on 07-12-2020 12:47 PM
It should be picked up from the Server name. So if you go to Account settings and select Server settings in the side panel then the Server name should be imap.tiscali.co.uk.
However, the folder properties might not be updated.
So, I think you'll need to select Account Settings and then select the tiscali account and go to Account Actions at the bottom of the side panel to select Remove account. Quit Thunderbird, wait a minute, relaunch Thunderbird then add the account afresh in Account Actions and Add Mail Account.
The tiscali IMAP email settings you need are:
|Login / Usernamefirstname.lastname@example.org|
|Password||tiscali email password
|IMAP mail server name||imap.tiscali.co.uk|
|Incoming Connection Security||SSL/TLS|
|Authentication method||Normal Password|
|SMTP mail server name||smtp.tiscali.co.uk|
|Outgoing Connection Security||STARTTLS|
|Authentication method||Normal Password|
on 07-12-2020 11:24 AM
on 07-12-2020 11:11 AM
No that's not what it's showing.
The sent location is showing as imap://****%40tiscali.co.uk@.tiscali.co.uk/Sent
Fingers crossed this might be the issue? should I change it to the TalkTalk location you have typed?
on 06-12-2020 04:53 PM
OK, that means the Sent folder in Thunderbird is not synchronised at all to the online Sent objects folder.
Right click the Sent folder in Thunderbird and in the pop-up windows that appears you should have a Location: box.
The contents should be: imap://******%email@example.com/Sent where the asterisks represent the local part of the talktalk.net email address. Let me know if it's anything else.
on 06-12-2020 03:44 PM
So the only part of that that worked was the test message came in to my inbox and showed in my thunderbird sent folder but did not go to sent objects in Talk Talk mail.
I tried all the other points too but still nothing.
on 04-12-2020 02:47 PM
Send a test message to yourself from Thunderbird. The sent message should appear in the Sent folder and the paper aeroplane'd message should land in the Inbox. Check TalkTalk Mail webmail to see that the message does synchronise to and appear in the online mailbox Sent objects folder. That will indicate that the folders are synchronised. Let me know if that's not the case, otherwise:
If that doesn't work to download all messages from the online Sent objects folder then:
on 04-12-2020 02:15 PM
Thanks Gondola. I know I've set all my settings to imap not pop and I have it synched on my existing laptop, so I'm not sure why it won't download. Do you think it's something I need to check with Thunderbird rather than Talk Talk? (and I never realised it was supposed to be a paper areoplane! 🙂
on 03-12-2020 05:57 PM
The Sent folder (with the paper aeroplane icon) should sync to the Sent objects folder that you see in TalkTalk Mail webmail so long as you've set up an IMAP email account in Thunderbird. If Thunderbird is using POP3 protocol then only the Inbox is downloaded.