on 13-09-2021 11:05 AM
I signed up to Mail Plus annual subscription on 26/08/21. I received a welcome email and a second email with confirmation of the correct direct debit details. Since then the £50 subscription has not been collected on the direct debit and the email account appears to be "limited". It is not possible to set up the email on "desktop or mobile email management applications". Please help to bring this email only account to full functionality!!
on 01-10-2021 10:39 AM
Hi johnthechief, thanks for confirming the security information. I've checked your account and can see the issue. I've raised this to have it resolved for you. Hopefully, it won't be too long before it's fixed.
on 28-09-2021 09:10 AM
Hi johnthechief, I've sent you a new personal message. Please don't post the same information again it will again fail the security verification.
on 22-09-2021 12:50 PM
on 22-09-2021 11:27 AM
Hello Chris, I mostly use browsers Google chrome and MS Edge. Before 15/09/21 I could login to My Account on both platforms without problem. Below, your colleague Ady advised it is necessary to wait 7 days for his/support purposes maybe this also applies to my customer access?
on 21-09-2021 03:23 PM
on 21-09-2021 03:04 PM
Hello Chris-talktalk, just tried my account login x2 and sorry to say still no access with same message "Sorry due to technical issues we can’t log you in right now. Please try again later."
on 21-09-2021 09:06 AM
on 20-09-2021 09:36 AM
Hello Ady and Gondola, just want to take this opportunity to say thank you for your attentions so far with this problem. I understand the present status. I double-checked the information requested in my profile and confirm it is correct. I do not know if my reply to Ady on private messaging transmitted. Here is a copy-I have not been able to access my account since last Wednesday to set up the telephone enquiry password. "Sorry due to technical issues we can’t log you in right now. Please try again later." I can confirm that to date the annual subscription of £50 has not been collected despite the bank confirming the direct debit is set up as per the talk talk customer service email direct debit details of 28/08/21.
on 15-09-2021 03:04 PM
Unfortunately, the information provided still doesn't match the information held on the system. We'll have to wait 7 days to try again as 2 attempts have been unsuccessful.
on 15-09-2021 09:13 AM
on 13-09-2021 11:27 AM
Prepare for TalkTalk Support by updating your Community MY PROFILE
Select here: Update your profile
If an email account was already limited to webmail only access prior to applying for MailPlus then you're probably waiting for the subscription payment to hit the customer MailPlus MyAccount before relaxing the restriction. The Direct Debit should be set up in around 10 days by a UK Bank and the payment can be scheduled shortly thereafter. Noted that this payment has not yet been taken. I'll request TalkTalk to check the account and see if it's possible to take off the limiting pending receipt of the subscription payment.
In the meantime you still have access via webmail.
Select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in.