02-11-2017 06:34 PM - edited 02-11-2017 06:37 PM
Anybody know why My sub folders will not open in Outlook but I can access them all on webmail
If I add a new folder on webmail and move the folders into it then the new folder will not show in Outlook and they disappear altogether (Can still access on webmail of course)
I have reset Outlook to a new profile and it worked fine for a couple of days
I do have a lot of folders - will this be the cause?
All my settings are correct - There are no error messages and everything seems normal
No problems with send and receive etc
Microsoft Outlook 2010
Be grateful for any help if you could please let me know what other info you may require
PS NOw it wont create a new folder in Outlook?
Answered! Go to Solution.
on 03-05-2018 07:17 PM
I have had the problem for over a week now.
I contacted TT.
It is an issue they are aware of and is a fault at their end.
There is no fix available just now, as they dont know the cause.
They said to keep an eye out for updates on Twitter and the site news page.
29-04-2018 05:11 PM - edited 29-04-2018 05:28 PM
I have been notifying them via Twitter, more people need to let their providers know about this. My ISP used to be Tiscali, but am now with EE, but my email is Tiscali, which talktalk took over, so believe it is down to them to update, as EE do not provide email addresses, so would have thought not their problem.
Here is a link to what Microsoft have written:
on 27-04-2018 01:32 PM
Yes and according to Microsoft, the provider needs to update to TLS 1.2. I have been messaging talk talk via twitter, whether we get anywhere with them is another thing. If more people contact talktalk, maybe we will get somewhere.
There is a thread about this in the Microsoft forum, as many others have the same problem and it is happening both with Android and Apple mobile phones and tablets.
I believe we all need to make a “song and dance” about this! Push for the update!
on 27-04-2018 11:46 AM
Has anyone else experienced Outlook stopping working on their phones.? It's working normally on my PC but on the phone it just endlessly asks me to log in and says the connection is not secure. It started Wed eve and continues despite uninstalling and reinstalling outlook and taking my account off and putting it back on again.
Technical support were predictably useless .
on 06-11-2017 07:38 PM
on 06-11-2017 02:04 PM
on 06-11-2017 01:05 PM
Ive done it and I dont believe it as even the POP3 one did the same!
Its the Favourites tab at the top
When you start a new profile (Or use the old one) It loads folders into this favorites which consist of Inbox-Sent-Deleted but these belong to the default data files
So when you remove them from favorites the Favorites folder disappears from view and then NO FOLDERS will open
So the trick is to add a folder to favourites and then restart outlook and the Favourites folder appear again!
An Outlook bug obviously as removing all the favourites should not be a problem - This deletes the folder and makes a new one when you restart but only after adding another fav folder- idiotic emoticon.nerd.title
Changing the start up folder makes no difference btw
At least now I can go back to my original with all my accounts and settings
on 06-11-2017 10:55 AM
Ive just set up yet another New Profile (I have 4 to choose from now)
I tried a new data file but failed miserably and have ran out of Valium lol emoticon.joytears.title
I have just done my 2 main talktalk accounts in IMAP and everything is working as it should again
I will give it a Day or 2 and see what happens - see if this lasts a bit longer
on 06-11-2017 09:51 AM
No I hadn't seen that one but it looks like a different set up altogether
I don't know what an Exchange Server is and dont think this uses one of those as the files are not ods but pds and none of the tabs exist that is this article
You can right click on the folder and you get IMAP FOLDERS and this gives you the heirarchy and all the folders and sub folders show in that ok - Ive tried ticking and unticking the Only show subscribed folders list and that does nothing - Nor does selecting them and subscribing/unsubscribing
I just tried the Email repair button on one of my accounts and it changed it to POP 3 so my heads gone completely with it and just set up a new profile with just POP 3 at least the mail gets in and out! Im sick of seeing the IMAP server has closed your connection anyway lol
I will just go into webmail now when I need to look at old mails and keep a seperate back up
Thanks for your help
on 06-11-2017 08:18 AM
You've problably already seen this Dave, but just in case here's a link to troubleshooting synchronising folders.
on 03-11-2017 12:59 PM
Thanks for your reply emoticon.smileyface.title
Yep Ive googled the world to try and find similar but it appears I am the only person in the Universe with this problem lol
Webmail is not a problem its just the subfolders I can't access in Outlook
When I click the thingy next to the containing folder it just changes from black to white
If I move a mail however then all the folders will show in the Choose Folder window
Im thinking of just going back to Pop 3 and just manually saving backup folder copies in webmail
Just wondering if anybody else had come across the problem
Ive even ran the Microft Office Repair process and its all ok according to that!
I can manage with it but I'm not impressed with IMAP anyway as it seems to be very unreliable
Its just handy to always have a backup copy in case of a crash (Imap makes it easier)
on 03-11-2017 10:30 AM
Hi Dave, are you still able to login to webmail? Have you checked the Microsoft support forums for issues with Outlook 10 and folders?