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TalkTalk Mail on a Mac, coming up as Pop and not IMAP , not working ! help

First Timer
Message 3 of 3

Hi elderly father has suddenly started having problems with his TalkTalk email on his Mac.  


It would not send emails but it could receive. It removed the account and reinstated it.   It has installed it back as Pop.   I did the same TalkTalk email account on my Mac and it did it as Imap and is working fine.   


I am baffled.  Please can anyone help me


Thank you



ps I am having to remotely connect to my fathers Mac to change settings



Message 1 of 3

Hi Steve, it looks like Gondola has got you sorted if it works please don't forget to mark the post as best answer. 



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Community Star
Message 2 of 3



If the mail account has downloaded and deleted messages from the Inbox which is the default characteristic of a POP3 email account then save wanted messages before proceeding.


Then remove the mail account from the MAC, reboot the computer and re-add the mail account using manual setup as an IMAP account.


The email settings you need are:


Account Type  IMAP (recommended)
Password Yes
Incoming mail server
Incoming Port 993
Incoming Security SSL (or Use TLS/SSL)
Outgoing SMTP server
Outgoing Port 587
Outgoing Security STARTTLS (or Use TLS/SSL)
Authentication Method Normal Password


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