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Talktalk email been hacked.

Edgibson
First Timer
Message 4 of 4

Hi.  I have an old talk talk email account that has been hacked and I have recently started having emails trying to extort money from me by saying I have been on certain sites and they have videos of me and will tel my contacts if I don’t pay up.  
well one I don’t do stuff like that so I have no worries as I know it’s rubbish but the worrying bit is they knew my password which they put in the email and also said they can control my devices.   The email seems to have been sent from my email address ???
I can not sign in to talk talk as I do not have an account but would like to change password or even delete the account. 
any help would be gratefully recieved. 

ps. I can see that this is quite common after reading a few like me. 

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3 REPLIES 3

Ady-TalkTalk
Support Team
Message 1 of 4

Hi Edgibson, I've sent you a personal message to get more information. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 2 of 4

Hi Edgibson 

 

A reminder that if you need help from TalkTalk Support then please update your Community profile.

GondolaVolunteer 2017-2022

  Like below to appreciate my help . . . Mark as solved  Accept as Solution

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Gondola
Community Star
Message 3 of 4

Hi Edgibson 

 

Receiving a 'fake blackmail' email doesn't always mean your mailbox or anything else has been compromised. Worth seeing if you can change and upgrade the password yourself.

 

The Reset your password now button in the help article  Changing your email password will take you to password reset and recovery. 


If the email address is still active on the TalkTalk Mail platform and you have set up password recovery options, in advance, that you recognise from the *****hints, then you can send your alternate email address a link or your mobile a 6-digit code to authorise a password reset.

 

But if you don't see an alternate email address or mobile that you recognise from the partial hints I'll let TalkTalk know that the password recovery options aren't available.

 

A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

 

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address needing recovery

Check and Save changes

Select here: Update your profile

 

A TalkTalk Support member will reply to this thread from Tuesday onwards and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.

 

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Probably not until next Tuesday as it's a Bank Holiday Monday. Make sure the password is ultra-strong and unique to the mailbox. Check via the  TalkTalk Mail sign in that you can access the mailbox.

 

For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password.
Use the new password to access via the  TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages.

  • Select the Main Settings menu icon      triple line icon top right on the blue header
    (Mobile browser? use the desktop version)
  • Select Settings from the top of the menu
  • Select the inward facing arrowhead by Mail (or Email) in the left side panel
  • Select Filter Rules
    If you see There is no rule defined then you need go no further.
  • To delete a Filter rule including any Auto forward
    select the Dustbin icon    to the right of the rule
    The icon background will turn red   
  • To confirm you really want to delete this Filter rule
    Select the blue Delete button

Let us know if you need more guidance.

GondolaVolunteer 2017-2022

  Like below to appreciate my help . . . Mark as solved  Accept as Solution

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