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Talktalk email not working on iPhone

First Timer
Message 3 of 3


I’m having a people with my talktalk email on my iPhone. All of a sudden it stopped working and I’ve tried deleting it and reinstalling it but it just says password not correct for my talktalk account but I can go on safari and sign in. 


Support Team
Message 1 of 3

Hi cashmyjiro, do you have an active TalkTalk broadband or TalkTalk Mail Plus account? If not your mailbox may have been limited to prevent you from using mail clients.


You can sign up for TalkTalk Mail Plus now.



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Community Star
Message 2 of 3

Hi cashmyjiro 


Are you a TalkTalk Consumer (home broadband) customer? If not then your mailbox may get limited or restricted to webmail only access unless you've subscribed to   TalkTalk Mail Plus to retain the use of a TalkTalk Mail email address.


If you have a mail message from TalkTalk about limited access or deletion of your TalkTalk managed email address and mailbox then you must add your TalkTalk mailbox address to a TalkTalk Consumer home broadband or MailPlus MyAccount to avoid deletion after 180 days. After 60 days from the first mail message notification from TalkTalk the mailbox is limited or restricted to webmail only access.  See Email not showing in My Account (below).


Select here: Sign in to TalkTalk Mail

Enter your email address and password, select Sign in.

I guess this is how you signed in to your mailbox via the Safari browser.  You'll have access via this sign in during any time that your mailbox access is limited.


 Email not showing in My Account

 About TalkTalk Mail Plus

 Cancel your TalkTalk service


Let us know if you need more guidance.

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