on 10-03-2021 03:11 PM - last edited on 10-03-2021 04:21 PM by Gondola
Hi I use The Bat pro version 9.33 and cannot send email, I do receive it ok but for some reason cannot send it out.
Please find a picture of my setting.
on 11-03-2021 08:16 AM
Hi EugeneP, I'll leave you in the very safe hands of Gondola. If you need more help please let us know.
on 10-03-2021 06:44 PM
10-03-2021 06:16 PM - edited 10-03-2021 06:26 PM
The outgoing server is looking for authentication. So use this setting for the outgoing server:
Connection: Secure to dedicated port (STARTTLS)
i.e. change from regular port to dedicated port. Continue to use port 587 for outgoing.
If not already done:
Select the 'Authentication' button
Tick 'Perform SMTP authentication'
Select 'Use specific settings'
Enter your username / password (full email address and password)
Select the 'OK' button
Hopefully this will make sure your full email address and password are correctly presented to the SMTP server for authentication.
on 10-03-2021 05:00 PM
'EugeneP' wrote:...I get no errors on The bat receiving mail
We are supposed to be fixing a mail sending issue, aren't we?
Do you get any error messages on sending mail via The Bat or via TalkTalk Mail webmail is what I need to know.
'EugeneP' wrote:... talktalk is telling me a couple of my email addys are suspended due to incorret crudentials...
At the risk of going off on unrelated issues we might as well get the suspended accounts sorted as well. Where do you see the message about suspended accounts? At the TalkTalk Mail webmail sign in? If so, you should upgrade their passwords - Changing your email password
on 10-03-2021 04:20 PM
The Bat setup looks good. Everything I'd expect to see in The Bat. I'll remove the file from Community as there's personal data included.
Do you get an error message from The Bat when sending / receiving?
Tested in webmail to make sure the mailbox is working as expected without any error message there on sending?
Enter your email address, select Continue if prompted.
Enter your email password, select Sign in.
Compose and send yourself a mail message, to the same address, and check it is copied into the Sent objects folder and arrives in and stays in the Inbox.
Any error message including TT error code and ESMTP error message and code would useful for diagnosis.