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There is one particular email address to which I am unable to send emails via my pipex account.

Manxman1
Team Player
Message 8 of 8

For some unknown reason I'm unable send emails to my brother using my pipex email address.  I can send emails using gmail or icloud but not pipex.

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7 REPLIES 7

Message 1 of 8

The problem has resurfaced, yet again I'm unable to use my pipex address to email my brother.  My other email addresses still work but not pipex.  Is this deliberate on behalf of TalkTalk or is it just incompetence in maintaining the system?

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Message 2 of 8

That's great. Thanks for posting back to let us know it's sorted.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 3 of 8
Many thanks. My brother now tells me that my emails are at last getting through!!!
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Message 4 of 8

When we've had this with Microsoft owned addresses it was their throttling of email from TalkTalk that caused the problem. I'll raise the issue to our Email Admins and let you know what they find out for you.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 5 of 8

The message I get is 'Maximum Retry Queue Age Reached'.  I've raised the problem with Tech Support and the fault cleared for two days and then returned. My brother's ISP is UK2.net and they say the fault likes with TalkTalk who seem to be blocking the email address.

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Ady-TalkTalk
Support Team
Message 6 of 8

Hi Manxman1, what error / bounce back message are you getting when you try to send?


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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ferguson
Community Star
Message 7 of 8

OK, I assume you have added all the relevant details to your community profile, let's wait and see now if OCE Ady can help.

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