on 13-02-2018 11:53 AM
Today my wife's email account downloaded over 5000 emails. I know that this happened a few years ago to some people but I want to bring it to the attention of the OCEs that it is happening again.
My own account has not been affected in the same way.
Anyone else experiencing this?
on 04-05-2018 08:51 PM
Not really any thanks to me at the end of the day, Horned One. Dad is actually a very zealous clearer outer of his Outlook system but until a day ago he's had Retain on Server set because (from my own experience with BT in the past) that allows recovery if hacked. Now he's unticked that but we have a plan to migrate him off TalkTalk email - and eventually broadband (which I did from BT several years ago). Hopefully he'll be as happy as I am with a portable email address and a different broadband supplier.
on 04-05-2018 06:27 PM
@Bluebells wrote:Now, he should be fine once he's done a final delete. Phew.
Well done you, and congratulations to your lady helper Bluebells!
When things have settled down, have a word with your Dad about the importance of regular 'housekeeping', like clearing the trash / junk / spam folder[s], and similar system maintenance, on a daily basis.
on 04-05-2018 05:51 PM
Well, hours of conversation with TalkTalk to no avail. They just didn't understand and kept suggesting impossible things like setting up a Rule. Apparently they are no longer allowed to take control of one's computer remotely but they talked Dad through all manner of silly things like altering Chrome (!).
But there was a happy ending thanks to the superb computer shop near my Dad; the lady there loaded his email account into an empty email client on her computer and downloaded the 000s of old emails, the last of which took a very long time. (Apparently because they had never all downloaded on his pc, they started again from scratch each time he tried.) Now, he should be fine once he's done a final delete. Phew.
on 04-05-2018 06:59 AM
Well, I'm resigning now from this forum, and leaving Talktalk when my contract expires, which is regrettably in 12 months, as I've only recently renewed. I've been with them for years and have never had any problems prior to this. So, to other people who say they've never had a problem, I would say that it probably just hasn't happened yet.
on 03-05-2018 09:17 PM
Thanks for explaining. However, I don't think I can talk my Dad through reinstating his email account remotely, and I'm concerned about retaining his Address Book and bone fide emails that are in his In Box.
It sounds as if he's going to have to cope without using email until I can visit again in a month. Where are TalkTalk in all this long discussion? Can't they sort this out for him? [Don't answer that, I think I know the answer!]
on 03-05-2018 07:38 PM
on 03-05-2018 07:31 PM
Well, Dad unticked the Retain on Server box in Outlook, deleted all the old emails that were in his Unread Folder, deleted the contents of the Deleted Folder, turned off Outlook, after a while turned it on again ... and all the old emails flooded in again!
I have made a Folder in his webmail called ARCHIVE but I still can't see any of these old emails in webmail anywhere so I can't move them into the archive.
Any more ideas folks? With many thanks for amy help you can give me.
on 03-05-2018 10:21 AM
The thousands of emails only came up on the Webmail server when I tried something I read online, which was to create a folder called Archive on the Webmail page and start to transfer all the old emails into it. They can be deleted in Archive but not from the inbox. When I set up the new folder the thousands of emails in the inbox became visible. But you can only delete them 50 at a time by altering the settings, top right somewhere. When I tried to do that the Webmail site crashed.
So I turned off and didn't switch on again until the following morning, and by then all of the old emails had gone completely from the Webmail page. But you also need to alter your dad's settings in his email account on his computer to remove or delete emails immediately they are downloaded from the server. Then, in theory, TT can't send them through repeatedly to his computer any more.
In deleting all of the old emails, I accidentally seem to have deleted emails I wanted to keep, including some relating to tickets I'd purchased for events, so it's been a complete nightmare (I hope someone senior from TT eventually reads this). However, I had the emails backed up and have now located that backup on my computer, although I haven't figured out how to put them back in my inbox yet.
Take my advice - when you get it sorted, tell your dad to find another provider with the utmost urgency.
Hope this helps.
on 03-05-2018 09:37 AM
In Outlook, there is a vast number after the Inbox Folder suggesting that there are 000s of emails in it. However, the In Box screen only shows the few recent emails Dad has received. I have loogged on to his webmail and the only emails showing in the In Box are those recent ones, although there is the same number after the Folder Name even in webmail.
Yesterday, Dad (who is located remote to me) found all the old emails in Outlook in a folder called Unread Emails; he deleted them and also emptied the Delete Folder but Outlook immediately showed them all being re-downloaded and the big number has re-appeared next to the In Box folder name.
I do not know how / where to post the requisite details in his account to get help (or will it just rectify itself when TalkTalk sort it out???) and would welcome advice. Many thanks.
on 03-05-2018 07:25 AM
Actually, with reference to the above, I've now realised that I have permanently lost every email I received between Dec 2017 and 24 April 2018, probably in the confusion of trying to delete the thousands of old emails but retain the important ones. So the disruption this has caused is enormous.
I've been with Talktalk a long time simply because I've had no technical issues with them, but this has made me think again. I shall not renew when the contract expires. It would help if Talktalk were not continuing to send me texts which are irrelevant because whoever is sending them has not read the prior messages and does not seem to understand what has happened.
on 03-05-2018 06:57 AM
To the person who replied to my above email, which doesn't seem to be showing up here. I'm sorry, my technical knowledge is limited. All I know is that this situation came out of nowhere and righted itself after 24 hours. The 11500 emails only disappeared overnight from Talktalk's server; I had already manually deleted them from my computer. I don't know why your email isn't showing here, and I don't know how to do a personal message. Your father's email program does sound quite old. I upgraded from something similar a long time ago because of warnings about it not being very secure.
I'm sorry I can't be of further help.
on 02-05-2018 10:44 PM
My Dad is suffering from this problem. He is using Outlook 2003. I am not a TalkTalk user but this is on his account. Please tell me how to communicate with you (I can't find how to post a private message) and how to sort the problem. Bluebell.
on 02-05-2018 07:29 AM
This happened to me yesterday - 11500 old emails flooded my inbox. Spent the whole day trying to sort it out with texts going back and forth with Talktalk - a most unsatisfactory way of corresponding but reported delays of 20 minutes plus by 'phone. I've now altered my Apple Mail settings to remove emails at the server immediately after downloading, but when I tried to alter Webmail to show 50 at a time instead of 20 (so that I could have a go at deleting them all) the website crashed for me, and then my Mail program went down as well.
This morning the 11500 emails have disappeared from Talktalk Webmail, and my last two days' emails, which I had thought lost, have reappeared. All now seems back to normal, which leads me to believe a comment from someone else in this forum, who managed to get Talktalk to admit that they caused the original problem with some work they were doing on the website.
So my advice would be wait 24 hours to see if it rights itself before spending hours messing about with it, but make sure you let Talktalk know what you think of them for causing it.
on 23-03-2018 12:18 PM
Thanks for your responses to jobie18 guys - just come out of hospital. Look forward to seeing confirmation in due course that problem happily resolved. Hard work but the only way to go if the situation is not to repeat itself.
on 23-03-2018 10:50 AM
Hi Jobie18, ArkRoyal's post did the business for Not techy and should help you. Please let us know how you get on.
on 22-03-2018 10:18 PM