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Tinyworld email limited despite being a broadband customer

judithdavies
First Timer
Message 3 of 3

For the past fortnight I have been unable to access tinyworld emails on iphone/ipad :

 

Message: "Cannot get mail. No password provided for tinyworld.co.uk.  Please go to mail account settings and enter a password".

 

I called Talk Talk who said my account "had been spun down in error" and it would be resolved in three working days.

 

Four working days later and still nothing has been done.

 

My email account is linked to my broadband account.

 

Please can my email account be reactivated for use on all devices, as Talk Talk pledged to do.

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2 REPLIES 2

Gondola
Community Star
Message 1 of 3

Hi judithdavies 

 

Just to say that the restriction to webmail only access was resolved for customers on 28th July. Today 3rd August there's been a transient unexpected fault that's also been fixed. You should be fully back in action.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

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judithdavies
First Timer
Message 2 of 3

Apparently resolved, via several hours of webchat.  

 

I asked the lady if there were notes on my account relating to this problem.  "Yes" she replied, adding "but maybe this time you will be lucky".  I actually laughed.

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