I have an old Tinyworld account I set up many years ago which I no longer have access to - not sure if the password was hacked by someone or I have just forgotten it. Unfortunately it seems I now need to access this email address as it is used for my Paypal ID. The only problem is when I go to the password reset link the only option I am presented with is to send a password reset link to the email address I don't have access to any more. I'm also not a TalkTalk customer so don't have a TalkTalk account. Are there any other options for me to get this reset? I’ve checked and the email server account still appears to be active.
Hi @Pat Nolan
If you're not a TalkTalk Consumer (home broadband) or MailPlus (mail only) customer your mailbox may be restricted to webmail only access. Subscribe to TalkTalk Mail Plus.
If you have a mail message from TalkTalk about deletion of your TalkTalk managed mailbox then deletion is after 180 days. After 60 days the mailbox has webmail only access.
I'll let TalkTalk know that the password reset options aren't available. A TT Staff member will need to verify you as the registered email user and set up Reset details with your password recovery alternate email address and mobile number so you can send a password reset link or code to authenticate a password change.
To proceed, please update your Community Profile Personal Information (Click here) to include your name, current landline and mobile contact 'phone numbers and address with postcode (location) then scroll down to Private notes and add the email address needing recovery and Save changes.
In due course a TalkTalk Community TT Staff member will reply here and then Community Personal Message you to confirm your details related to the original registration of the email address.
When verified the Reset details will be set up within 48 hours allowing you to set your own password via the Forgotten your Password journey. Make sure the password is ultra-strong and unique to the mailbox.