on 13-01-2018 03:34 PM
I have had a Tiscali e-mail for several years even though I am no longer with talktalk but have always been able to use it as my primary e-mail. Several months ago I started having issues with it going to the home page but then getting stuck saying it was "Loading" new e-mails but not actually doing anything. For the last 6 months I have had to use outlook to see new mail but cannot get access to any old ones. I have reported it several times on live chat and have reset my password several times and tried opening it on different devices with different browsers but it always gets stuck on loading. I have seen several people report similar issues and just wandered if anyone had any joy with getting it sorted. Any help much appreciated.
on 12-04-2018 10:28 AM
on 11-04-2018 08:04 PM
Just to give you a quick update, haven't received any messages from technical but have been checking my e-mail login a couple of times a day for the last couple of days and today my login worked first time and have been able to access all my new and old e-mails. I'm guessing someone must have sorted the issue so just wanted to thanks and appreciate all your help.
on 05-04-2018 11:58 AM
on 04-04-2018 10:14 AM
on 01-04-2018 06:40 PM
on 17-01-2018 12:22 PM
It's been raised already, but that could present a serious issue. If the address has been missing from the database for so long the Admins won't be able to recover it. I'll keep you posted with their responses.
on 17-01-2018 11:48 AM
No never got fixed, same issue. Spoke to several people online who all looked into the issue but could not solve it and then got told that it would be passed on. Received several texts to say that it was being dealt with but could never contact anyone when I tried to phone them. Eventually received a text to say that it was sorted but when I tried to login it was exactly the same. Have managed to get by using outlook but have several old emails that I can only access by logging in directly which is why I have asked for help again.
on 17-01-2018 11:33 AM
My colleague has mentioned that you had a similar fault ticket last year. Did that get fixed?
on 17-01-2018 07:39 AM
I've raised the fault ticket for you. I'd expect it to take a couple of days until you get updates from the team. You will get the usual fault logged sms messages in the meantime.
on 16-01-2018 01:22 PM
When I go to the talktalk webmail page I enter my login details and the page goes to my Mail Inbox. I can see the menu for Check New Mail, Contacts, Calender and Settings but theres a message under the main task bar that just says "Loading" but never completes. I can go into contacts and settings but thats all, nothing else works.
on 16-01-2018 12:42 PM
What I'm thinking is that the tool links to the database and that's not seeing your account. Maybe the mail server you're connecting to hasn't updated for a while or something along those lines.
on 16-01-2018 12:41 PM
on 16-01-2018 07:56 AM
Outlook is connecting to the e-mail fine and is still pulling new messages from it. When I try to log on I can even get into my contacts list and settings, its only when I try to access the inbox that it says loading and just hangs. If its no longer on the database would I still be able to retrieve new emails?
on 16-01-2018 07:13 AM
Unfortunately, it's no longer showing in the email database. I suspect it isn't working because your Outlook can't connect to it properly. If I log a fault ticket they'll tell me it's been deleted.
on 15-01-2018 12:10 PM
Hi walkingdude1, I've just checked and the email address in private notes in your profile doesn't appear on our mail database. Is the address correct?