on 27-07-2021 10:50 AM
I use Outlook 2013 to receive my Tiscali emails and today have tried to receive emails through Outlook but keep getting the following error message:
Log onto incoming mail server (POP3): Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR [AUTH] Authentication failed.
I have checked email address and password - I have changed neither of them but just keep getting the same message. I have tried to go on and reset the password but the recovery email address is the tiscali account that I am having issues with! So am currently going around in circles, I cannot find a number to call or 'chat' option to speak to someone regarding this.
I am not a TalkTalk customer but have had my Tiscali email address for years so unable to login to the 'My Account' option that I have seen suggested in other similar posts.
on 29-07-2021 08:28 AM
on 28-07-2021 06:39 PM
on 28-07-2021 04:20 PM
OK... So going back to the original question how can I access my emails right now please? As previously mentioned I have no way of logging into the webmail option as it's telling me my password is incorrect and I can't reset it as the email address that it sends the reset request to is the one I can't access?
on 28-07-2021 12:55 PM
Hi samsam76, Gondola is right if in the short term you want to use your mail with a mail client and in the longer term keep the mailbox you'll need to sign up for either a Broadband or TalkTalk Mail Plus account.
on 27-07-2021 03:20 PM
Add the email address to Private notes, bottom of Profile Personal Information screen and Save changes.
There's an issue ongoing for some customers that have inadvertently had mail accounts restricted to webmail only access.
But as you're not a current customer your email address is bound to be restricted at some point unless you take TalkTalk Consumer home broadband or subscribe to the TalkTalk Mail Plus mail only subscription service.
on 27-07-2021 02:48 PM
I don't have a TalkTalk account number but have added landline to profile... where do I add the affected email? Didn't put in the email section as this had to be verified and can't verify as can't access the emails?
on 27-07-2021 12:40 PM
Hi samsam76, please add the affected email address and your landline or account number to your community profile so that I can check if you're affected by the incident.
on 27-07-2021 11:52 AM
Your email may be restricted to webmail access only because you're not a TalkTalk Consumer customer for home broadband or the Mail Plus mail only subscription service from TalkTalk.
Have you received a mail message from TalkTalk about restriction and ultimately deletion of the email address?
Do you wish to subscribe to MailPlus? £5/m or £50/y for continuing to use up to 5 TalkTalk Mail addresses across supported email clients and webmail.