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Tiscali Mail

Sarahhazell
Popular Poster
Message 26 of 26

Good evening,

I am locked out of my Tiscali email account and am unable to use the reset option as I cannot access the rescue email.

Can someone help me with this please?

I see others with the same problem have been asked to add details in Private Notes in their account. I have already done this.

All best wishes,

Sarah

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25 REPLIES 25

Message 21 of 26

I am not a talk talk customer 

my number was obscured for customer security

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Message 22 of 26

Hi Sarahhazell,

 

Are you currently a TalkTalk customer?

Do you know what your landline number was when you set up the email address?

Chris

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Message 23 of 26

I do not have a landline 

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Chris-TalkTalk
Support Team
Message 24 of 26

Hi Sarah,


Could you also add the landline number too please (to the private notes section of your Community Profile)


Thanks

Chris

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Gondola
Community Star
Message 25 of 26

Hi Sarah

 

The OCE team will be here on Monday to verify your details and have one of the team speak to you in person on your mobile and after security checks will give you a new ultra-strong password and check with you that it works.

 

You say your recovery email is not available.  Did you set up a recovery mobile number to use with the Reset your Password option?

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

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