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Tiscali email account not recognised

BNL20
First Timer
Message 5 of 5

An old Tiscali account has been hacked and I can’t access it using the normal login. I assume the password has been changed and the hacker has control of it. It was originally linked to another Tiscali account but I can’t seem to see that under Talk Talk. How do I get the hacked account deleted?

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4 REPLIES 4

BNL20
First Timer
Message 1 of 5

Ok thanks I’ll do that then

Gondola
Community Star
Message 2 of 5

The advice is that you can contact TalkTalk and submit your request in a way that suits you. So, you could initiate a request via Chat, for example, but bearing in mind that you'll need to provide proof of your identity that will link you to the email address registration it is often best to do so in a letter and just pop that in the post awaiting confirmation to your home address also via letter.

GondolaVolunteer 2017-2021

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BNL20
First Timer
Message 3 of 5

Thanks for the reply. So this has to be done by post rather than by email looking at the link 

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Gondola
Community Star
Message 4 of 5

Hi @BNL20 

 

That'll be a request to the Data Protection Team Understanding your data rights and the section titled Right to Erasure.

 

Let us know how you get on.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution