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Tiscali email address blocked - unable to reset password via reset options

PAJ333
Conversation Starter
Message 4 of 4

Hello,

 

My tiscali.co.uk mailbox has been  blocked. I am trying to reset the password and recover access to the mailbox.

 

I have an alternative e-mail address and mobile number for text messages set up for a reset code, but when I select the button for a reset code by text I am taken to a page that says:

 

We are currently experiencing technical issues and can get no further.

 

How do I regain access to my mailbox.

 

Please can someone help.

 

Thanks,

 

SMJ333

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3 REPLIES 3

Message 1 of 4

Hi PAJ333 

 

You're entirely welcome.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

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PAJ333
Conversation Starter
Message 2 of 4

Hi Gondola,

 

Thanks for your prompt reply and solution.

 

All sorted.

 

Many thanks,

 

PAJ333

Gondola
Community Star
Message 3 of 4

Hi PAJ333 

 

The last time I checked, the reset password by a link sent to the alternative (recovery) email address was working fine. Just that the SMS to mobile wasn't working.

 

Have you tried the Reset your Password option selecting the alternate email address shown - ensure that you recognise the email address from the hint - so long as you have access to that email mailbox, then please send the reset link by email selecting the alternate email option. (the image shows the reset to the account itself - only good if you have access to the mailbox)

 

Reset your password 2 - select how to send reset.png

 

Reset your password 3 - Email Reset Link.png

 

You should get a confirmation message, as above, to let you know the reset link has been emailed.

 

If the self-help password change / recovery options aren't effective then I'll alert the TalkTalk Community team for you.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

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