on 21-08-2019 01:22 PM
My tiscali email stopped working last week, and there doesn't seem to be any way to regain access to it. The reset password setting has my email address and an email address that I do not recognise on it
on 05-09-2019 07:14 AM
Hi Sally, I've escalated this to the CEO team for you. You'll hear from a complaint manager in the next 24 hours. Please let us know how you get on.
on 29-08-2019 01:24 PM
Hi sallydn, I've raised the fault ticket raised for you. Please let us know how you get on.
on 27-08-2019 04:42 PM
I've obscured your personal details in the hope that scammers and identity fraudsters will not have picked them up from this public forum.
Please look top right of this page when you're signed in to Community and see if there's a blue envelope icon by your avatar. That's what you select to read and send Community Private Messages.
Ady's Private Message should be there to reply to. Let us know if you don't see it.
on 26-08-2019 07:20 AM
on 22-08-2019 06:44 AM
Hi sallydn, I've sent you a personal message to obtain the necessary security information to get this block lifted and your recovery details restored for you.
on 21-08-2019 02:13 PM
As the self-help password change / recovery options aren't effective I'll alert the TalkTalk Community team for you.
In the meantime, please update your Community Profile Personal Information (Click here) to include your name, current contact 'phone numbers and address with postcode (location) then scroll down and add the email address to Private notes and Save changes.
If you're not a TalkTalk broadband customer a TalkTalk OCE will send you a Private Message requesting personal data to verify you as the registered user (your email registration details)
When your personal data has been verified, the password will be changed. Reset details will be set up and an email team member will call on your mobile to check security with you, let you know you can set your own password and check it works.