on 19-08-2020 10:04 AM
I had a broadband etc account with Tiscali before TalkTalk took over. At the moment I have 5 legacy Tiscali email addresses in my TalkTalk account. My son uses two of these and has decided he would like to mange these separately from my account. If he sets up (and pays for) a separate TalkTalk Mail Plus account can the two Tiscali addresses he uses be "transferred" to that new account.
on 25-08-2020 07:48 AM
Great stuff Ronnie, thanks for posting back to let us know everything worked as it should.
on 24-08-2020 11:11 AM
Thanks for posting back Ronnie. Did he managed to add both mailboxes to his new account?
on 20-08-2020 08:04 AM
Hi Ronnie, what I can do is to unassign the 2 email addresses once I've completed the security checks and then your son could setup a new TalkTalk Mail Plus account with one of them and then link the other once the setup is complete.
on 19-08-2020 11:59 AM
The email addresses will continue to work exactly as they do now. Don't delete them from your MyAccount as that comes with a warning of a permanent deletion. This is why TalkTalk must do the unlinking for you.
Please do update your Community profile now as that will help.
19-08-2020 11:32 AM - edited 19-08-2020 11:32 AM
on 19-08-2020 11:20 AM
Thanks for information.
So if I follow your description of what to add to my Community Profile the notes will be seen by TalkTalk support and they will unlink, but keep active, the two addresses?
Any idea of time scales for unlinking the addresses and then using one to set up Mail Plus account?
on 19-08-2020 10:31 AM
What a great question. It's not possible to sign up to MailPlus for any mailbox that's listed in an existing MyAccount. Neither is it possible for a customer to remove a mailbox from MyAccount and to keep the mailbox active.
So, the process will have to be handled for you by TalkTalk. If the two mailboxes are unlinked or orphaned from your MyAccount but kept active then your son will be able to use the email address and password to sign up to MailPlus and then in the MailPlus MyAccount add the second email address. About TalkTalk Mail Plus
To link this topic to your TalkTalk service please check your Community Profile includes in Personal Information (Click here):
Your name, current TalkTalk landline 'phone and alternate number (mobile preferred). Add full address with postcode (location). Then scroll down to Private notes to add the two email address your son uses and clearly note that these are to be kept active but unlinked / orphaned from your MyAccount. Save changes.