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Tiscali email cannot log in

lornas2
First Timer
Message 12 of 12

Hi. I have the exact same issue. Have tried emailing talk talk today but to no avail as i no longer have a phone line. Could you please help me too? Many thanks!! L.

Lstewart
0 Likes
11 REPLIES 11

Message 1 of 12

Hi lornas2, I've sent you another personal message with alternate questions. Please make sure you provide ALL the required information. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


lornas2
First Timer
Message 2 of 12

Sorry i’ve found it but i no longer have a phone so have no account number. If it’s easier, you can contact me on other email address or number provided. Kind regards and thanks for your help.

Lstewart

lornas2
First Timer
Message 3 of 12

Hi. Where do i find pm? Sorry for being silly but i can’t see anything!

Lstewart
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Message 4 of 12

Hi lornas2,

 

I've sent you a PM to confirm some details so that we can look into this further 


Thanks

Chris

 

 

lornas2
First Timer
Message 5 of 12

Hi. Is says *****son@onetel like you asked above.

Thank you!

Lstewart

Message 6 of 12

Waiting on your confirmation of the onetel email address that you see in password recovery. 

GondolaVolunteer 2017-2021

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Message 7 of 12

Is the unrecognised onetel password recovery *****son@onetel.com?

 

I think that is a sign that the mailbox has been compromised and I've already alerted for the TalkTalk security team to be involved. Do you have any clue as to how the email address password might have been discovered?

 

I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

 

Prepare for TalkTalk Mail Support by including in your Community Profile:

  • Your name, current home 'phone number (if available). An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add the email address needing recovery, other notes etc
  • After checking and updating, Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.

 

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the  TalkTalk Mail sign in that you can access the mailbox.

 

For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password. And when you do get access via the  TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages.

  • Select the Main Settings menu icon      triple line icon top right on the blue header
    (Mobile browser? use the desktop version)
  • Select Settings from the top of the menu
  • Select the inward facing arrowhead by Mail (or Email) in the left side panel
  • Select Filter Rules
    If you see There is no rule defined then you need go no further.
  • To delete a Filter rule including any Auto forward
    select the Dustbin icon    to the right of the rule
    The icon background will turn red   
  • To confirm you really want to delete this Filter rule
    Select the blue Delete button

Let us know if you need more guidance.

 

GondolaVolunteer 2017-2021

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lornas2
First Timer
Message 8 of 12

Tried changing password and old one definitely not working. Only gives me option to change via onetel ( sorry i assumed this was a hackers email) which i’ve never set up or my tiscali, which i can’t get into. tried going in through my account but no luck at all.

thanks for helping me and any advice appreciated.

Lstewart
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Message 9 of 12

You said you had the exact same issue!

 

So, not the same. For onetel in my reply read tiscali.co.uk.

 

But, emails to your work don't always mean your mailbox has been compromised. Your emails could have been seen at your employer and scammers spoofing your email address. 

 

But if your mailbox password has been discovered have you been able to change the password?

 

Details from you would be helpful.

 

 Compromised or spoofed accounts

GondolaVolunteer 2017-2021

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lornas2
First Timer
Message 10 of 12

Hi. I never had an onetel email. i just maintained the tiscali one but it’s definitely been hacked as my work were contacted with fake emails. Thanks for replying. 

Lstewart
0 Likes

Gondola
Community Star
Message 11 of 12

Hi lornas2 

 

Do you remember the onetel password for your email address?

 

Select here: Sign in to TalkTalk Mail

Enter your full onetel email address and password, select Sign in.

 

If you don't get signed in to your mailbox then let us know what the error message is. 

 

And then use the Reset password now button in the help page: 

 

 Changing your email password

 

After entering the email address and completing the reCAPTCHA what do you see?

 

Is there an option to send a reset to an email address or 'phone number that you recognise as your password recovery options? If you don't recognise the alternative email address please let us know what it is.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution