on 14-10-2021 07:28 PM - last edited on 15-10-2021 02:39 PM by Gondola
Hi. I have the exact same issue. Have tried emailing talk talk today but to no avail as i no longer have a phone line. Could you please help me too? Many thanks!! L.
on 18-10-2021 06:59 AM
Hi lornas2, I've sent you another personal message with alternate questions. Please make sure you provide ALL the required information.
on 15-10-2021 04:03 PM
Sorry i’ve found it but i no longer have a phone so have no account number. If it’s easier, you can contact me on other email address or number provided. Kind regards and thanks for your help.
on 15-10-2021 02:39 PM
on 14-10-2021 10:13 PM
Is the unrecognised onetel password recovery *****firstname.lastname@example.org?
I think that is a sign that the mailbox has been compromised and I've already alerted for the TalkTalk security team to be involved. Do you have any clue as to how the email address password might have been discovered?
I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.
Prepare for TalkTalk Mail Support by including in your Community Profile:
Select here: Update your profile
A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.
When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the TalkTalk Mail sign in that you can access the mailbox.
For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password. And when you do get access via the TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages.
Let us know if you need more guidance.
on 14-10-2021 10:05 PM
Tried changing password and old one definitely not working. Only gives me option to change via onetel ( sorry i assumed this was a hackers email) which i’ve never set up or my tiscali, which i can’t get into. tried going in through my account but no luck at all.
thanks for helping me and any advice appreciated.
on 14-10-2021 09:20 PM
You said you had the exact same issue!
So, not the same. For onetel in my reply read tiscali.co.uk.
But, emails to your work don't always mean your mailbox has been compromised. Your emails could have been seen at your employer and scammers spoofing your email address.
But if your mailbox password has been discovered have you been able to change the password?
Details from you would be helpful.
on 14-10-2021 08:16 PM
Do you remember the onetel password for your email address?
Select here: Sign in to TalkTalk Mail
Enter your full onetel email address and password, select Sign in.
If you don't get signed in to your mailbox then let us know what the error message is.
And then use the Reset password now button in the help page:
After entering the email address and completing the reCAPTCHA what do you see?
Is there an option to send a reset to an email address or 'phone number that you recognise as your password recovery options? If you don't recognise the alternative email address please let us know what it is.