on 27-05-2022 06:52 PM
My tiscali email has been hacked and the recovery email and mobile has been changed so I'm unable to do anything.
Please can anyone help reset the password and recovery details.
on 30-05-2022 05:54 PM
Deletion is probably the best choice for an email address that's known to hackers and has has a password discovered at least twice.
You can create and manage up to 5 talktalk.net email addresses via a standard customer MyAccount. Do ensure that for each one the password is ultra-strong and unique and never used anywhere else. Keep the Internet security scanning active on your email devices to protect against password keyloggers and never allow anyone to take control of your devices via remote access software. Keeping Scam Protection active as part of TalkTalk Homesafe will help to keep your devices secure.
on 30-05-2022 08:50 AM
Are you aware that the email address in question is linked to your account and can be managed online via logging into My Account. You can change the password from their to gain access.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 27-05-2022 10:11 PM
Any clue as to how the password is being discovered again?
It is essential to scan all your email devices to see if they're carrying password grabbers downloaded by virus, trojan or other malware. Scan with anti-virus and anti malware programs and do keep the scanning active for day to day protection.
There's a new Blog on Boosting your safety online and that includes a checker from F-Secure to see if your email address features in any online data breaches.
on 27-05-2022 09:34 PM
In reviewing your previous posts I see this is the same issue as reported in September 2021
Did you respond to a Community Personal Message that Ady-TalkTalk said he'd sent you? I'm just wondering if that message got overlooked / forgotten?
I've sent you a test message. It'll appear as a white number over a red circle on your avatar top right when signed in to Community. Select the avatar and then the envelope icon to read and reply to PM's.
on 27-05-2022 07:02 PM
I'll let TalkTalk know that the password recovery options aren't available for you because the hacker has changed them to lock you out. A TalkTalk Support member will need to verify you as the registered email user, secure the account and then authorise the set up of your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.
Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):
Account holder name, TalkTalk home 'phone number (if not Data Only broadband)
Alternative mobile contact number. Full address with postcode (in the Location box)
Scroll down to Private notes to add the email address needing recovery
Check and Save changes
Select here: Update your profile
A TalkTalk Support member will reply to this thread from Monday onwards and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.
When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the TalkTalk Mail sign in that you can access the mailbox.
For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password.
Use the new password to access via the TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages.
Let us know if you need more guidance.