on 21-10-2021 08:28 PM
I have discovered today that my tiscali email address has stopped receiving email to the inbox.
I have another talktalk address that sends and receives mail fine but the tiscali account will only send.
I am waiting on some really important emails to that address and don't know what to do.
I have deleted and reinstalled the account on two devices, I have checked for any email riles and filters and there is nothing.
The strange thing is that it is the same when .I log into webmail too, no emails after 14th October
Any help anyone can give will be greatly appreciated
Thanks in advance
on 25-10-2021 08:08 AM
Hi Simonpea, it looks like Gondola's given you the right advice. If you need more help please let us know.
on 21-10-2021 08:38 PM
Prepare for TalkTalk Mail Support by including in your Community Profile, Personal Information (here):
Select here: Sign in to TalkTalk Mail
Enter your tiscali email address and its password, select Sign in.
Check the Inbox first and then check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.
Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.
Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.
Let us know of any error message, or if mail did not arrive in the Inbox or disappeared from the Inbox. Collecting mail messages with a POP3 mail account or mail collection service, like Gmail, may be deleting messages from the online Inbox.
In the event that you find a filter rule that you didn't set up then consider that your mailbox password has been discovered.
Scan your devices for viruses trojans and other malware before changing the password.