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Tiscali email stopped receiving email

Simonpea
Team Player
Message 3 of 3

Hi

 

I have discovered today that my tiscali email address has stopped receiving email to the inbox.

 

I have another talktalk address that sends and receives mail fine but the tiscali account will only send.

 

I am waiting on some really important emails to that address and don't know what to do.

 

I have deleted and reinstalled the account on two devices, I have checked for any email riles and filters and there is nothing.

 

The strange thing is that it is the same when .I log into webmail too, no emails after 14th October 

 

Any help anyone can give will be greatly appreciated 

 

Thanks in advance

 

Simon

If it wasn't for law enforcement and physics, I'd be unstoppable!
0 Likes
2 REPLIES 2

Ady-TalkTalk
Support Team
Message 1 of 3

Hi Simonpea, it looks like Gondola's given you the right advice. If you need more help please let us know. 

 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 2 of 3

Hi Simonpea 

 

Prepare for TalkTalk Mail Support by including in your Community Profile, Personal Information (here):

  • Your name, current TalkTalk home 'phone number. An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add the tiscali email address, notes and references etc
  • After checking and updating, Save changes

Select here: Sign in to TalkTalk Mail

Enter your tiscali email address and its password, select Sign in.

 

Check the  Inbox first and then check  Spam and  Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.

 

Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.

 

Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.

  • To check, select the Main Settings menu icon      triple line icon top right on the blue header
    (Mobile browser? use the desktop version)
  • Select Settings from the top of the menu
  • Select the inward facing arrowhead by Mail (or Email) in the left side panel
  • Select Filter Rules
    If there's no rule defined, that's perfect
  • To delete a Filter rule including any Auto forward
    select the Dustbin icon    to the right of the rule
    The icon background will turn red    
  • To confirm you really want to delete this Filter rule
    Select the blue Delete button

Let us know of any error message, or if mail did not arrive in the Inbox or disappeared from the Inbox. Collecting mail messages with a POP3 mail account or mail collection service, like Gmail, may be deleting messages from the online Inbox.

 

In the event that you find a filter rule that you didn't set up then consider that your mailbox password has been discovered. 

 

Scan your devices for viruses trojans and other malware before changing the password. 

 

 Changing your email password

GondolaVolunteer 2017-2021

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