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Tiscali email tring to reset password

Fstoc
First Timer
Message 5 of 5

Trying to reset a password for a tiscali email

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4 REPLIES 4

Message 1 of 5

Hi @Fstoc  

 

No domain is an indication that the email address has been entered incorrectly or the email address is not active on the TalkTalk Mail platform.

 

When was the last time you signed in to the email account? If more than 180 days then the mailbox will be flagged for deletion for non use.  Deleted Email error message 

 

Are you a TalkTalk Consumer customer and if so is the email address listed in your customer MyAccount? Managing your email in My Account 

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

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Message 2 of 5

Thanks for the help when I try and put the email in it says no domain registered  with talk talk  

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Gondola
Community Star
Message 3 of 5

Hi @Fstoc  

 

The advice is in this help page Changing your email password and if you've forgotten the password just use the Forgotten password button.

 

The password reset does rely on having previously set up password recovery and keeping the alternate email address and mobile number updated.

 

If there are no alternate reset paths available or you don't recognise them from the hints given then let us know.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

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Fstoc
First Timer
Message 4 of 5

I did try and speak to customer services and no offence the girl didn't have a clue

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