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Tiscali email works on website but not on ipad

First Timer
Message 3 of 3

Tiscali email address has not worked for months.

Changed password etc on the talktalk website and can log in to see emails whilst on the website.

However, setting up the address again on ipad or iPhone, using the settings supplied on the talktalk website does not work. It either says the password or username is incorrect (not incorrect as works on the website to view emails) or "the server is not responding".

I have tried deleting and adding the account too.

Help pleaseeee.......


Support Team
Message 1 of 3

Hi Markcurtis, I need to obtain more information from you. If you have an account I'll have to ask one set of questions, but if not then it's another set. Let me know so that I can send the right message. 



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Community Star
Message 2 of 3

Hi Markcurtis 


Heads up that orphan email addresses, that's TalkTalk Mail addresses not added to an active TalkTalk Consumer customer MyAccount, are being limited to Internet browser webmail access and flagged for deletion if no action is taken*. TalkTalk email notifications are being sent.


Are you a TalkTalk Consumer home broadband or MailPlus, mail only, subscriber customer and if so is the TalkTalk Mail email address added to your customer MyAccount?  Let us know your customer status and if you're taking a full-fibre home broadband service from TalkTalk. Manage TalkTalk Mail options are not yet included in the full-fibre MyAccount management. 


 Email not showing in My Account


Select here: Sign in to TalkTalk Mail


Enter your email address and password, select Sign in. If you know the current email password you'll get signed in via this webmail access.


* The action to take to restore email access on supported devices is:

  • Add the email address to an active TalkTalk Consumer customer MyAccount
  • If not a customer, rejoin TalkTalk for home broadband or subscribe to  TalkTalk MailPlus

 About TalkTalk MailPlus

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