on 06-09-2021 07:00 AM
Hi Neilb-8181, please let us know how you're getting on and if you stll need help we're here to help.
on 27-08-2021 02:05 PM
First you need to check that the mailbox exists.
If no sign in is detected in 180 days the mailbox is flagged for deletion for non-use. Deleted email addresses and their mailboxes are not recoverable or recreatable.
Send the email address a mail message and see if you get an immediate bounceback error message saying 'Undeliverable' that means the mailbox isn't active.
Then enter the email address at Verifalia, an external website that verifies if an email address exists. Enter the email address, complete the reCAPTCHA and select the Validate button. Does the top line response say 'Deliverable' or something else?
Finally, use the Reset password now button in the Help page Changing your email password to see if you get a deleted or no domain error message or if you actually do have password recovery options saved.
Let us know the outcome in each case including error messages and we'll guide you from there.
Heads up that TalkTalk Mail addresses, including tiscali.co.uk addresses, that are not added to an active TalkTalk Consumer customer MyAccount are limited to Internet browser webmail access and flagged for deletion if no action is taken. You need to be a TalkTalk Consumer home broadband or MailPlus subscriber customer to have an active MyAccount to Manage TalkTalk Mail.