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Tiscali email

Neilb-8181
First Timer
Message 5 of 5

Can I access an old tiscali email account? I've not got the password 

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4 REPLIES 4

Message 1 of 5

Neil hasn't signed in for 10 days so let's assume he followed the advice and found his tiscali email address is already deleted through non-use.

GondolaVolunteer 2017-2021

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Ady-TalkTalk
Support Team
Message 2 of 5

Hi Neilb-8181, please let us know how you're getting on and if you stll need help we're here to help. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 3 of 5

Hi Neil

 

What did you find? 

 

We'd appreciate you taking time out to give us your feedback.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

Gondola
Community Star
Message 4 of 5

Hi Neil

 

First you need to check that the mailbox exists.

 

If no sign in is detected in 180 days the mailbox is flagged for deletion for non-use. Deleted email addresses and their mailboxes are not recoverable or recreatable.

 Deleted Email error message

 

Send the email address a mail message and see if you get an immediate bounceback error message saying 'Undeliverable' that means the mailbox isn't active.

 

Then  enter the email address at Verifalia, an external website that verifies if an email address exists. Enter the email address, complete the reCAPTCHA and select the Validate button. Does the top line response say 'Deliverable' or something else?

 

Finally, use the Reset password now button in the Help page  Changing your email password to see if you get a deleted or no domain error message or if you actually do have password recovery options saved.

 

Let us know the outcome in each case including error messages and we'll guide you from there.

 

Heads up that TalkTalk Mail addresses, including tiscali.co.uk addresses, that are not added to an active TalkTalk Consumer customer MyAccount are limited to Internet browser webmail access and flagged for deletion if no action is taken. You need to be a TalkTalk Consumer home broadband or MailPlus subscriber customer to have an active MyAccount to Manage TalkTalk Mail.

 About TalkTalk Mail Plus

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution